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Hamilton Utilities Online Billing Portal Guide - 03 Oct 26
Hamilton · October 03, 2026
Welcome to the Hamilton Utilities Billing.
Did you know that you can manage your
utility account online?
You can view your bills, make payments,
and manage your account.
Let's get your account set up.
Here's what you need for registration my.
hamilton.ca sign in.
If you are already signed up,
you can use the existing credentials to
login or if you are new to my.hamilton.ca,
please sign up by completing the
registration.
If you need help to sign up on my.
hamilton.ca,
you can watch the video on the City of
Hamilton homepage.
You'll also need your latest hub issued
bill.
You will need your account number and
latest bill amount for validation.
Now let's see how you can sign up.
Sign into my.hamilton.ca.
Locate water and Sewers tile under
service categories.
Underwater management subtitle,
select the first option Access utility
billing account.
Complete the three-step validation.
You will be directed to validate the
account information.
Enter the account number.
Quick tip hub account number always
starts with a followed by 8 numbers and
last bill amount.
Update the profile information.
Agree with the terms and conditions and
click Sign Up.
Once you click Sign up,
you will be directed to the home page of
the Hub Customer Portal.
Let's see what you can do on the Hub
Customer Portal.
On the home page you can view your
account balance,
make a credit card payment,
sign up for E bills,
submit a move in or move out request,
and view your consumption file.
Under Services,
Forms and Services you can submit a pre
authorized payments application and
submit your meter reading.
Under Financials Billing you can view
your bill history and payment history.
Under profile,
you can update your contact information,
update your communication preferences,
sign up for alerts like upcoming bill due
date or bill past due alerts,
link multiple accounts and also provide
guest access to your accounts.
To protect your privacy,
Please remember to select appropriate
permissions when providing guest access.
Example limiting the guest to see the
bill amount and make payments only.