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Central Library Design Advances On-Time - 17 Sep 26
Oakville · September 19, 2026
Okay, ladies and gentlemen, I'm calling
this meeting of the Oakville Public
Library Board to order for Thursday,
September 17th, 2026. Uh, members of the
board, do you have any declarations of
bikini interest to declare this evening?
I am not seeing any. I am going to start
our meeting with the reading of our
territorial acknowledgement. The
Oklahoma Public Library is situated on
treaty number 14 and treaty number 22
treaty lands and the territory of the
missagas of the credit first nation and
the traditional territory of the Heron
Wendat and the Hneson. Oakville is
currently home to many different first
nations, Inuit and Miy peoples.
Regardless of where we come from, we are
all interconnected through the land that
we live on and through the uh sorry, the
water that we use and the air that we
breathe. We are committed to a
continuous learning journey and
allyship. We seek to elevate indigenous
voices and live experience to cultivate
reconciliation in Oakville.
I'm sorry, I forgot to ask. Do we have
any regrets today?
>> Yes, Avis and Bill are regrets.
>> Okay, thank you.
Okay, members of the board, you have
received your minutes from the previous
meeting of our board which was held in
August. Does anybody have any questions,
errors, or omissions to report?
Being none, can I get a motion to
approve, please? Thank you, Rod and
Rebecca. All in favor? That's carried.
Uh, moving on to consent items. There
are five items on our consent agenda.
Uh, for the sake of the public, I will
just enumerate those. One second here.
5.1 is Oakville Public Library Board key
agenda items. 5.2 is health and safety
report. 5.3 is the Q2 2026 OPL goals.
5.4 is performance and measures Q2 2026.
And 5.5 is a report from the Halton
information providers. Is it we wish to
separate any of those or discuss any of
those? Rod.
>> Uh yes. I'd like to quickly discuss
something in 5.3 OPL goals.
>> 5.3. Anybody else?
>> Also 5.3.
>> Also 5.3 is also 5.4.
Do I have any takers for 5.1 or 5.2?
No. Okay. Can I get a motion to approve
5.1, 5.2, and 5.5? Thank you, Andrew.
Seconded by Rebecca. All in favor?
that's carried.
Okay, let's go to 5.3 then health and
safety report. Oh, sorry, 5.3 Q2 OPL
goals and that is Rod.
>> Thanks, Jeff. Um, there's a I think what
is a typo here that somewhat
semi-significant. Um, it's in the
capital buildings project, uh, where it
says Q2,
um, section one, I should say, uh, near
the end, Q2 OPL continue to work and so
on. uh to complete the sematic design. I
think that's supposed to be schematic
design.
>> Supposed to be schematic. Yep.
>> That's good. You guys know sematic means
warning of danger, right?
>> Yep.
>> Okay, there you go.
>> That's one. Um
>> I can't have that in the new library.
Okay.
>> Where check does not help you.
>> The next one is a very minor typo. Um
way down here in uh strategic pillar on
page uh five it says um OPPL is working
is the town and I think it's meant to
say with the town
>> okay y
>> nothing that's it
I'd like to move uh but I thought some
other people wanted to speak on.
>> Okay, I had a few things about 5.3. So,
um the first update about capital
buildings number one and so the update
on Q2 is that there's continued work
with facility services and I I wanted if
we could get elaborate a little bit
more. Are we on track now that we're
halfway through the year? Are we on
track to achieve this goal by December
31st?
And if
>> yes, we are still on track. We we've
just moved out of schematic um and are
moving into design development. And so
um
it is our hope that we will complete um
detailed design or design development by
the end of the year.
>> Okay. So I wanted to make a suggestion
for the reporting back on these goals if
it's possible what you think about
moving forward if we could have some
type of a progress rating you know
coding if just to share are we on track
are we off track is it been completed or
has it been like deferred due to other
reasons and I think rather than just
sort of updates and then finding out in
Q4 oh we're not going to make it then it
would be nice to know like earlier
indicators
>> so I will say that that and and and this
is this is good. I do report on it every
month through the CEO update slide where
where there is a green indicator and I
do go through that but maybe I'll make a
better connection between the two and I
just assumed that you were connecting
it.
>> Okay.
>> Yeah. But I can absolutely bring that
and kind of do that. Yes.
>> Well, and specifically about these
strategic goals, right? Because there's
not every single strategic goal is in
every single monthly update. So to know
and for some of these that are more
metric driven, you know what I mean? I
found some of the updates were a little
bit more anecdotal versus like using the
metrics like for example there's one
about the um steam focused or stem
focused activations and we have a goal
of
>> delivering a minimum of 24. So you know
it's the update isn't metric focused. So
are we how are we progressing towards
the 24? How many have we done? Right. Y
>> um the next like the next one under the
strategic projects capital strategic
projects um number one and and there's a
there actually is metrics on this but
one of the things I noticed and sorry
I'm looking at page four of six on this
particular report
>> um was that the goal was to engage um a
thousand residents including
underrepresented groups and so there's a
great um update of how many residents
were engaged but There's not really a
focus on like did we engage under
reppresented groups here.
>> No, absolutely. And and and I could I
could have called that out better. They
are in there, but you're right. I didn't
exactly align
non-users and underrepresented groups
and and where they were actually in that
in those other groupings because they
would have been, you know, through part
of the um the focus groups with
community organizations because we we
specifically targeted community
organizations that represent
underrepresented groups in order to
bring those concerns forward. Um and
then the um community popups in
particular was our opportunity to talk
with non-users and we had some really
great discussions with non-users. But
you're right. I didn't make that
alignment. I could do better.
>> Okay.
>> Yep.
>> Okay. And then I um I guess the last one
is about um the the goal about the I
think it's I'm looking at page it's the
second last page, page five at the
bottom. And we talk about the goal being
um to see a 10% improvement in our was
it collaboration departmental
collaboration score. Right? So certainly
we won't know how we performed but um it
would be great to know like what are we
doing to influence that outcome right
because if if nothing if no activity has
happened then we wouldn't reasonably
expect that the score would improve by
the end of the year to share kind of
what the team is doing.
>> Yep.
>> We are doing things so you're right I
should summarize them. Yeah.
>> Thank you.
>> Thanks Meredith. Anybody else on 5.3?
Meredith, can I get a motion from you to
approve the recommendations?
>> Yes.
>> Thank you. Been moved. Seconded by Rod.
All in favor? That's carried. 5.4 is
performance and measures. That is uh I
think so.
>> Yes.
>> Yeah.
>> So on on page two, there's some uh
ratios that I very much like because it
it brings everything to a common ground,
right? You can compare the branches uh
on an apples by apples to apples type of
comparison. some branches are bigger
than others, have more circulation and
things like that. So, very good ratios.
>> And I'd like to propose one more, but I
don't know how difficult it would be.
Um, on page 12, we have a total of all
branch services all combined on a per
branch basis. Would it be possible to
divide that number by the total dollar
spent by branch
so that we would know branch services
per dollar spent or dollars per branch
service services?
>> Yeah, absolutely. We could do that. I'm
just I'm just going to ask a question
around because we can just take what the
cost is to run that branch.
>> Yeah.
And so that's what you want because even
because that'll include like staffing,
facilities, paper, everything.
>> Exactly. Okay. And then divide that by
branch services so we would see how
financially efficient each branch is.
>> Okay. We can take a look and see what we
can come up with for that.
>> Thank you. Thanks. Also, anybody else on
5.4?
Andrew,
>> um just to build on that, I wonder if um
we could capture Wi-Fi sessions
separately because um the numbers are so
huge relative to the rest that I think
if we're trying to drill down and look
at the uh the spending by service by
branch, um Wi-Fi is not going to be uh
much help in terms of you know having 80
or 90% of the uh the total
So you don't consider Wi-Fi as part of
the services that we offer?
>> No, I do. I just think we should just
pull it out separately.
>> Okay. But not put it against the numbers
are so huge. It's going to skew every
every other number.
>> That's um because you know, for example,
>> you know, uh 522,295
Wi-Fi sessions out of 599,164
services administered.
>> Yeah. No, we can do that. We just might
add a note to say that to say that the
the
provision of that service does have a
cost.
>> It does. I I
>> And it isn't it isn't just the box.
>> No, absolutely. I I just um
>> No, I get what you're getting at
separately. Yeah.
>> I I don't know. It's also
>> you raised the topic. Maybe I should
defer to you.
>> But I I see your point. Um the point of
my suggestion is to see
um you know larger branches, smaller
branches, Wi-Fi included as well. Are we
>> spending the dollars wisely and getting
a a return? I guess it's not the right
way to say it, but we're getting
services to justify those dollars spent.
And I think putting your point is if you
include those those numbers are going to
uh do our follow the other numbers
because they're so small close to them.
Is that sort of what you're saying?
>> Yeah. If uh yeah, just I thought more
people are using Wi-Fi at Glen Abbey,
right? Um
>> the the only thing is there are services
nevertheless, right? So I I can argue
both ways.
>> Yeah.
>> Maybe that's um just something to
consider when you're uh adding the uh
the comparative with the dollars.
>> Yeah. Maybe maybe what we'll do is what
we'll be doing in similar is maybe we'll
we'll add it to the report as kind of
like an example of what you're asking
for and and kind of do it rather than
add it to the report and then see where
we kind of end up. Okay.
>> And then we can might show it both ways.
>> That works for me,
>> right?
>> Thank you.
>> Anybody else on 5.4? Um Meredith or
sorry, Rebecca.
>> Um this is just a question then. What do
we hope to do with that info?
from my perspective simply understand
financial efficiency of the services
that we're providing by branch and
compare be able to compare branch A to
branch B and C which is I believe the
purpose of all the other ratios
>> okay thank you um so can I get you to
move this proceed thank you also you
want a second thank you all in favor
that's carried okay we've completed the
the information items we do not have any
confidential consent items. We move on
to our discussion agenda and it starts
with 7.1 comprehensive financial report
at June 30th, 2026. Tara,
>> yes. So, the board has before you um the
current uh comprehensive financial. You
will notice that our our surplus we've
and this has been our our our goal um
for the past number of years is is to to
match our spending to our budget means
we are delivering the services that we
promised to do. Um you Lyn Horler,
previous library CEO, always told me um
a budget is a promise and so how are you
delivering on that? Um and so over the
past number of years where we've had
significant surpluses, um right now
we're we're projecting a surplus of just
over $30,000.
Um the majority of that uh is is is
being balanced out is coming from from
um staffing. Um, and a lot of that is
the cascade from 16 mile that that we're
still seeing throughout the year because
as we move people in, there's back
filling, there's gapping. Um, related to
that, we are offsetting some of that
with, as we've talked about previously
with with collections and and and trying
to use and identifying surplus dollars a
bit earlier to try and um give the
collections department as much um
ability to to purchase earlier rather
than than rushing it at the end of the
year um to to do that. that. And so that
that's mostly the balance. And we're
also seeing some overages um related to
uh I think it's hydro costs that we're
working with the town to try and um sort
out and and adjust our budgets for 2027.
But happy to take questions.
>> Questions on this matter? Can you
explain the overages on hydro like what
would that be caused by?
>> That is a good question and one they are
looking at.
>> Okay. So Oaka Hydro is doing an analysis
of some sort or if so
>> I don't know who is ex exactly um but I
can definitely follow up. I know it's
not just us. The rec centers are also
seeing increases in hydro and it is
something the town is looking into.
>> Is it increases in dollars or kilowatt
hours or what? What?
>> I don't know. Belinda, do you know
exactly what that is?
>> Probably the 3D printer.
>> Uh at this point I don't know for sure.
I do believe it is usage though and we
can get back to you though. That is
definitely something that facility
services is looking into.
>> Okay. Thank you. Um I just wanted the
transfer from OCF
um of $200,000. That's for the digital
the digit digitization project. Correct.
>> Yes. Okay. It's the Yeah, it's a
commitment. Yeah.
>> Right. Are we going to consume all that
or
>> we're only going to pull over what what
we need,
>> right? Do do you have a sense of what
that looks like at this point?
>> It and it would be what is shown.
>> Okay. Okay. So, that's accurate now.
That's the full cost.
>> That's my understanding.
>> Okay.
Okay. Terrific. Anybody else on on this
report?
Nini, can I get a motion to receive the
report, please? Thank you. SO
>> Oh, I'm sorry. I didn't see Ray's hand
up early. Ray, you're seconding or
you're moving.
You're waving.
>> Whatever.
>> Well, he's seconding and waving. He's
friendly and seconding. All in favor?
That's carried. But he didn't vote for
the motion.
>> Okay. Thank you. Okay, we'll move on to
our second uh discussion and that's the
2027 Oakville Public Library capital
budget.
>> Um so what I have before you is is the
capital budget for feedback. Um the
board would remember in previous years
normally you would have the uh capital
and the operating would come for
feedback and then it would go for
approval in October. Um it's an election
year so that that has changed our
process. Um and so I know um and but so
the operating budget is still
um subject to change until we get clear
direction from council. Um, and so we've
we've presented kind of where we stand
with the board, the initial kind of
direction that the town provided us in
order to start that budget planning
process, but until we get clear
direction, there there's really nothing
else for us to bring to the board. Um,
however, capital is is a little bit
easier for us to kind of bring for for
feedback. And so, um, none of this
should be a surprise. They are projects
that we identified through the budget
drivers report. Um you will notice that
we have updated some of the numbers um
just against uh in particular the we've
changed the the the title of the staff
scheduling software to workforce
planning um and we did see added an
increase previously we had just over
100,000 we've gone up to 200,000 um some
of that is going back out to market and
and recognizing the increased cost of
marketing of of uh within the market to
to purchase the software. Um it's also
reflecting updated requirements for both
IT and privacy for the level of software
that we may require. Um and there are
costs for um cyber security reviews and
privacy assessments now built into that
200,000 because they're now
requirements. Um but beyond that um I'm
happy to take questions. Um uh the
workforce uh management solution um is
in the 2027 forecast. We're just
updating it. Um the two new projects are
um the strategic plan service strategy
implementation. So recognizing that
that's done at the end of the year, some
dollars for us to be able to to work on
that implementation for next year. Um
and as well as as the board is familiar,
an ongoing um discussion hopefully to to
bring us to a point where we can start
making decisions around library services
and southwest Oakville. um which also
resulted in our deferring the Woodside
renovation. And so we get a better sense
of the the Woodside Bronty service
strategy or or what that actually should
should look like. That way we can move
forward with really understanding um the
renovation in Woodside and what it what
it should look like and what our
opportunities are in Bronty to address
some of the service concerns in that
area.
>> Questions?
Andrew?
>> Uh thanks Tara. So, I just um I just
need clarification. So, the uh increase
to 200,000 for the workforce management
solution, the strategic plan service
strategy implementation, and the
Southwest Oakville library service
review are not presently listed
>> in the appendix, but when will we see
that update?
>> The the workforce management is it's
just called the staff scheduling
software.
>> Sorry. Yeah, but it's it's uh listed at
um $100,700 and not 200,000.
>> Yes, because that was from last year.
So, and when we if it gets approved and
get put in, it'll be updated to the
200,000.
>> Okay. Yeah. Okay. So, Okay. So, that
answers the question. There is no
>> there is no like pending. This is what
like proposal.
>> No. And and anything in the forecast
isn't approved until council approves
the budget. It is just forecasted and
and the board would remember um and in
fact you can see it out. Um last year we
came with a number and and and we went
to the town and the town was like you
need to prioritize and then they got
slotted into different years right so
there is um the scheduling software
ended up being slotted for 2027 um the
software I forget what it's called um
that we want in order to be able to
understand usage of our space within
within the branches got slated for 2028
um and so on. So as we hit those years
we review we update the costing and then
it goes through for approval.
>> Okay. Yeah. Um, so I guess with that
said, um, with the board's consent, my
request would be for next year at this
part point of the process. Could we also
see what the changes would look like in
in this table of, um, like the 10ear
forecast?
>> Well, the 10ear forecast is what the
town produces, so we can't change that.
That is the current 10-year forecast
based for 2020. I understand just but
just so that we have the similar table
but these are the changes that we're
we're going to propose just
>> like a proposed
>> we would have all the information just
summed up the same way
right now I have to take my calculator
and you know make adjustments if I want
to know what the what we're actually
going to pitch for 2027 and then what
does that look like the following year
>> yeah I can certainly take that
information and put it in a different
table
>> I was going to say you're suggesting a
separate table that identifies the
>> I was going to say this is provided by
finance and finance doesn't do that
Yeah, I can throw it in a different
additional view that would see this is
what what we have now and this is what
what the report adds or subtracts.
>> Yeah, I can do that.
>> Thank you. Appreciate it. And not for
this year for next year is fine.
>> Yeah.
>> Okay. Thanks very much.
>> Anything else?
>> Still so comment on uh workforce
management solution. We haven't started
looking for the software selecting the
software yet, have we?
>> No.
>> Yeah. So um this is an area that has
been changing dramatically, right? So
it's um historically it's always been
like a math problem like you have so
many resources so many slots and you
have to plot them properly based on
availability and constraints. So it's
changing in a way that um the use of AI
in this type of uh software is like
completely changing this particular
segment of of software providers. So the
reason I'm bringing that up is when you
start selecting or looking, please look
at the ones that are more modern in that
way because not everybody caught up yet.
>> Yeah.
>> And you don't want to be stuck with
something that is kind of antiquated and
obviously Sorry.
>> Yeah. No, exactly that. And so um once
this gets approved, then we'll start
working on although we have started to a
certain extent working on requirements
to go into the RFP and and that would be
one. Um so there is the as you pointed
out the the the the scheduling portion
of it. Um, and then there's a secondary
piece around like self-s serve staff,
right? So that they can swap shifts and
that we can kind of because right now
it's it's done by Excel. Um, and we have
staff that pick up shifts at other
locations. And so it is it is
challenging for us to to identify who's
working where at any given point and
they're picking up shifts and and so it
is part of that. Um, but then
fundamentally what we're really looking
for is is the amount of sheer time that
so many of our supervisors spend
creating the schedule to start with. um
as you know vacations come up or
accommodations or people call in sick
it's it's tremendous and I know there's
a lot of software that that inherently
can can assist with that
>> and even the feeding of shifts and
things of that nature can be like
completely automated based on past to
facilitate all of that work right
>> and and you know our collective uh
agreement is is the constraints on which
it must operate so yeah
>> all right thank you
>> thank you
>> anything further
okay so on the uh the southwest West um
library study. It's $30,000 I think
they're allocating for that.
>> That's that's what we're we're
suggesting.
>> Can you tell me what the scope of that
study is going to look like? What what
you're actually proposing to do?
>> Sure. So, it's recognizing that we are
doing a significant service strategy
which is one of the reasons that this is
costed a little bit lower because it
will be built on some of the pieces.
>> I was curious because $30,000 doesn't
get you much and and some of that and
and it because it's building on existing
ones. So, it's building already on the
master plan. Okay. which recommended
that we look at this and so did some
research and population and and all
those kinds of pieces and their
recommendation. Um and then we have our
current service strategy. Um, you know,
one of those places that we did host one
of the um, community engagements was at
like the late notes con the lake notes
conf
>> I know what you meant
>> notes concert in Bronty.
>> Um, and so there might be I'm seeing
this there might be some validation for
what we're seeing coming out of there
with some touch points in in southwest
Oakville to kind of get a better
understanding. Um, but it is really just
looking at okay you know we keep hearing
about about Bronty. We we've heard
about, oh no, it needs to be in Bronty
Village. You know, QEP is a possibility.
There there's also one of the schools
down there has some vacant space that
they've asked if we're interested in.
It's not the best location. And so it is
really looking to understand, okay, what
are the service gaps
in in Southwest, right? And if we're
going to renovate, you know, Woodside,
what can be adapted? What what is what
are people looking for to be within
walking distance? and then is there
alternative methods for us to hit that?
Um it is really looking at the service
delivery specifically in that section of
Oakville recognizing we have an existing
branch. Um
but that's obviously not meeting
customer expectation and needs. And so
what what are those and where are the
gaps?
>> So service delivery as opposed to
facilities replacement or physic that
that that you're not you're not
broaching that subject in this study are
you?
I can't predict what the study's
recommendation will be,
>> right? But in terms of this in terms of
the scope, when the stud is actually
scoped out and the and the terms of
reference are established, will that be
one of the things that you're going to
be looking for in terms of the
deliverables is to ascertain the
requirement or lack thereof for uh
additional facilities in Southwest or
>> I think we can't do it without
recognizing that that that may be a
recommendation, but it also may be okay.
Um
>> what is the bridge to that, right?
Because there is there is budget to that
and understanding that it may be okay or
maybe we grow to that right because
again some of it is also in the master
plan that at what point because the the
>> Bronty station is a traffic
>> is a traffic node
>> transit node
>> transit note thank you um
>> but that's going to come online right so
it may be that okay here are the gaps
these are ways we can address it while
we continue to because recognizing that
the master plan is also updated in four
years what is the timing to maybe
revisit Ash um and doesn't need to be
revisited I think I think is is part of
it.
>> So validation. So I I mean I it's almost
like I have Ralph Robinson speaking in
my ear right now because I remember that
was for for him that was his real rally
call is getting some a library facility
down there and it'd be nice to to I
guess conclude or move forward with that
that concept once and for all. But uh
I'm hoping that that's in the scope that
we can actually have
>> that is that is the goal.
>> Yeah. Yes. Because I I'll tell you the
one thing I'm hearing is that um um the
concept of of putting a library in in
Kiwi Park does not seem to resonate well
with the community. Yeah. From what I've
been a what what I've learned recently.
>> And that's that's what we've heard. That
is the recommendation in the master
plan. Yeah.
>> Um is to put the the if Bronty needs it
that they would support it. But Bronty's
complicated, right? It is. Oh yeah. Um
>> simply the way it it's it's laid out and
all well all of W. Right. W is the only
word without a library.
>> That's right. But it it's it's
significant in size, right?
>> Um if you go from Dunda Dundas down to
>> Lakeshore Y
>> um essentially. So
>> it's it's actually it's an anomaly. You
can't even take you can't even look
considered as a ward in terms of the
planning because there's two very
distinct solitudes in that area. So it's
it's uh I think
>> so it is understanding because the the
need is really coming from Bronty
Village.
>> Yes, absolutely. Um, and so let's get a
better sense of what's missing and then
what are the options for us to deliver
service and then maybe we might just
test things to fully understand um
because there is no space down there
even if we wanted to put a library um at
this point in time. So
>> there's nothing built right now but
there certainly are lots of things that
are coming along that could be
considered. One of the things that I
wanted to uh just I know this is a
financial report so this really isn't a
great time to have this conversation or
I'm going off a little off script here
but um you mentioned that there's a
school that wants to know if we want to
be part part of that or not. Are we and
maybe this is you can't answer this here
and now but are we satisfied with the
experience of this this co-locating
libraries in particularly elementary
schools? Is that something we truly want
to explore as being the uh you know as a
uh an actual solution going forward?
>> So these have just been we've been
renegotiating our leases. The board's
aware we just finished White Oaks and so
we we've moved on to Clear View. Um and
through conversations with them it's
come up that that
you know as as population shift they now
have schools that have space. Um and so
we were very clear that Clear View has a
significant number of challenges for us
being an elementary school. Um but if we
were to explore the this type of option
in in another school, it would be a
different model. The model in Clear View
is a shared space where it is a school
library and an OPL library at the same
time. that would not be what we would do
move forward is that and we've had this
conversation that and they they would
they agree that they would have the
library, the school library and then we
they would actually allow us classrooms
with it with an exterior and then it
would it so it wouldn't have the same
limitations,
>> right?
>> Because it would be an enclosed space.
It just happen would happen to be in the
school space. So,
>> um, but this is really like really
initial really like kind of like we
haven't
>> Okay.
>> It's just a theory that we're working
>> but but we wouldn't I I guess what I'm
trying to get at is would we consider
the clear view model again because I
don't know I'm not sure that that works.
>> We right now staff would not recommend
that model again. No,
>> thank you. That's what I that was what I
had assumed. I just want to make sure we
were still on the same page.
>> We definitely would not. Um, again, I'm
hearing lots of uh dissatisfaction with
that arrangement with the hours, with
the, you know, with the the physical
facility.
>> The size itself, it's 3,000 square feet.
>> Yeah.
>> So, it it is really tiny and we're only
open 24 hours a week.
>> Okay.
>> Yeah.
>> Great. Thank you. Uh, go back to
everybody for one last time for
questions. Anybody? Can I get a motion
to receive, please? This is receive,
right?
>> For feedback.
>> Yeah. Okay.
>> Yep.
>> Uh, a motion to receive. Thank you. Uh
um Rebecca, who has a second for me?
Andrew, all in favor? That's carried.
7.3 proposed business analyst.
>> Um yeah, so the board, remember we
talked about this in August. The board
had a lot of really great questions that
I'm hoping um I addressed as part of the
report. There was not a question about
exactly what they would be doing. um it
is it is a bit of a of a of a challenge
to get down to like the the the the
details and so some of it is conceptual
as we still work through the service
strategy. Um so there's a lot of moving
pieces and and I struggled with to put
the the the service assessment first or
this one first um just in in the order
but I decided to go with this one. Um
and so um because I think Rebecca you
were talking about you know we called it
a business analyst. It will do some
business analyst functions, but you're
right to call out that it isn't a
traditional business analyst. It it it
is broader and thinking um more
organizationwide and probably a bit of a
higher level um but still would take on
some of that business analyst um pieces.
Um and so, you know, the desire does
reflect a we're putting a $300,000
investment into a service strategy. Um
that service strategy will likely have a
multi-year implementation. Um, and that
we are very committed internally to
understanding
the impacts of the services, the costing
model, going back to what you talked
about, and really understanding how to
tie our understanding um our services to
performance measures, not just,
you know, like like activity based, but
outcome based. And and you'll see that
in some of that service strategy. And
so, how do we do that with our with our
service levels? And service levels can
mean a bunch of different things. Like
service levels can mean you know how
many staff are in a branch at any given
time. Service levels could mean the
level of service we offer for um you
know for for digital inclusion, right?
So when somebody comes in and and and
has a brand new iPad and they're like
they hand you the iPad and they're like
teach me how to use it. Is is that
actually a library service or is that
outside of our service? we can help you
to hear, but then really if you're
looking for intermediate or advanced,
you know, can we recommend you somewhere
else? Um, so there's there's different
types of service levels that that we're
trying to do and will really assist us
um in addressing some of the ongoing
staffing issues that we keep here
through the staff engagement, a lack of
clarity about what their roles kind of
entail because our staff are generalists
in the broadest sense.
um you know they can come in, somebody
could ask them about a program, somebody
could ask them to help me with their
phone, somebody could ask to come and
help them find the latest mystery,
somebody could ask and help them to help
them find um food security supports,
right? Like it's it's it's very broad.
Um, and so how do we provide provide
some some clarity, but and so having
very clear service levels that we can
then tie into um
um
you know expectations and and and staff
training and and and all of those those
pieces are very important. So the the
business analyst which we've changed to
um service strategy implementation lead
um in order would would really play a
significant role in ensuring that you
know what comes out of the service
strategy
really really matches and is designed to
see the changes that we need because I
don't know if you guys have but we've s
seen server strategies come out and what
actually happens there's there's a gap
and something's missed and what you get
doesn't match and doesn't meet um the
expectations or the outcomes and the
purpose and and so you know we took a a
really strong look at what the gaps are
in our departments um you know we did
talk to the town the town has resources
you know they have a strategic um uh
business area but they they they're at
max capacity helping the the town right
like they're not available to us and so
in that gap Um, but also that growing
expectation that that we continue to
match town departments to have access to
those levels of service. This is our way
to address that is is a two-year
contract really focused on the service
strategy and implementation and then the
success of that. Um, but also
potentially serving as as a little bit
of a test case about how they can
support us and what that may look like
for us long term. Um, or even as we
continue to talk with the with the town
about, you know, that that that SPS
group. um and s the success that that
it's seeing about where where we kind of
fit. Um so we are asking um for this
position to be funded through through
fundraising subject to inclusion in the
operating budget. It is in there if
council does end up approving it.
Obviously this wouldn't come out of
fundraising. Um but also recognizing the
fact that
we would really like to hit the ground
running once we're done the service
strategy. And so having approval from
the board now allows us to get
everything in and hopefully get somebody
hired to start in January um and really
make sure that we take the momentum
coming out of the strategic plan and the
service strategy and just run with it.
>> I love the name. Um I also just I also
thought that when I was reading through
I was like those two things should be
together right like the service strategy
and the ask for the business analyst
because you can't have one without the
other I don't think um and then the only
other question I had was where will they
sit in the org? Um like who will they
report to
>> right now? Um they'll report to me is
the plan.
And then I think it would be great like
you mentioned at the town too that they
have a you know a strategic area that
person would be a great liaison between
so many of our projects have to do with
the other areas of the town.
>> Yes.
>> Amazing. Thank you. I so I support it.
So um transformational initiatives like
this when they fail is either because
they have a bad design or a bad
execution.
>> I think we're investing a lot in making
sure the design is proper, right?
>> Yeah.
>> If I understand correctly, what you're
saying is you want to chew up the
execution as well. So even if the design
is good, we want to make sure it's
properly executed. Is that making sense?
>> Yep.
>> Okay. So full support. Thanks.
Thank you. Um yeah, right off the bat
I'll say I support I think it's
absolutely um crucial. I think it's it's
well thought out that we've presented
it. Pardon me. A couple of things. Um is
the uh projected
payroll um do you like is that
reasonable do you feel?
>> Yeah, we we we um balance it against a
similar role in the in the town.
>> Okay. Okay. And that's including like
it's it's a contract position obviously,
but it's including all correct employer
costs as well. Okay, perfect.
>> Um
I Yeah, I don't love the idea of pulling
it out of OCF funds, but um I appreciate
that it's imperative that it gets done.
So it's the back stop. So fine. Um so
you have my support. I do just want to
flag one thing which is
correct me if I'm mistaken on you know
details but if we if we go back a year
before today um we had I want to say
around 75 maybe it was close to 100,000
um projected for the uh the new uh
strategic plan and then and I know how
we got here right it was decisions were
made okay well we're going to do this
bigger service implementation strategy
and
>> now we're basically we're over half a
million
um for the whole project and I just want
to
>> take that as learning for future because
I think this is imperative and um I love
how you've
>> presented it and I want to make sure
that in future that we we consider you
know to Sel's point the execution part
as well because I I think this is key.
So
>> no and and we agree and and I
acknowledge that that that was that was
a gap and it was only really got into it
that we were like oh we we did miss it
because you're right it would have been
an operational impact we would have
built tried to build into the capital.
>> Oh for sure. Okay that's it. Thank you.
Yeah. No um opposition to the role and
the value that it would provide to the
organization. I guess one of the things
I was thinking about was like is this an
appropriate use of fundraising resources
for this type of a role? And so I was
curious if if we were to say this isn't
what fundraising was meant for, what
alternatives would you suggest to fund
this role?
I would I would I would say that there
is no alternative to funding this roll
out outside of it. Um there aren't you
know thinking about you know grant
opportunities this isn't a key thing
that that we could apply for a grant
for. Um I would suggest that because I
we did give some this consideration and
I have been very hesitant in the past to
use fundraising for staffing. I don't
fundamentally think it's a good idea.
Um, however, I do recognize that the
service strategy and the strategic plan
and the success of that is really to
impact and and this is kind of
connecting in into into the next bit,
the outcomes and and those those
critical impact pathways that will then
have the impact that we want in the
community, which I do believe our
funders who donated us want us to have.
Um so so to me given th this particular
role um and and their the role with the
the service strategy and the strategic
plan I do see a more direct tie into
ensuring that the library is best
situated to provide or hit the outcomes
and provide those impact pathways that
those those donors are don the reason
they're giving to the library is because
they recognize our importance in
delivering those pieces and this is
going to allow us I think to do that so
much better and focus us to really um
you know going back to to outcomes and
and measurements and and we had we went
out for dinner. You should have heard
the conversation um about exactly that,
right? It's it's you know we're building
the service strategy. We're building the
services. We're building the outcomes.
We have to figure out what those those
measurements are. Um you know it's
beyond activity in order to have those
impacts that we want to build in the
culture of Oakville. Um and so to me
there is a strong connection between the
purpose that donors are giving us their
money and where this is this this is
this is aligning. Um and we did look at
it and that is one of the reasons we did
put it in the operating right and so it
is a request you know we wanted to make
it last year um and it didn't get a you
know it budgets happen um and so part of
this is recognizing that we'll continue
to push it. We think it's valid. think
it's important. Um, we think it's vital
for the success of of this particular to
make sure that that the implementation
is is is is on par and we're going to
have um we're going to be able to to
deliver those those outcomes and be and
be best-in-class um is really the goal.
Uh and so, you know, if if if we weren't
moving forward with with fundraising
dollars, we'd put all our hope um in in
that operating basket um and kind of see
where we'd where we would land. Um but
you would likely see this role come up
through operating as it will continue
and I do suspect um you know by by doing
this as I mentioned it it is a great
test case for us to really understand
and and see the benefit which will then
I think um allow us to make a much
stronger case with the town for actually
building this into our operating budget
moving forward at some point.
>> Thank you.
Um, I think that's why it's awesome that
you did tweak the name and put like uh
the service part into it. I think that
ties really well then into using the
fundraising dollars. Um, I also think
it's a really great way to humanize the
strategic then the plan, right, and the
service strategy because then it's not
just, you know, like a package that's
sitting somewhere. it's a person that's
really like acting out the pathways and
actually physically making those
pathways um and responsible for them.
It's almost like then this the plan
itself becomes their role and you know
and the measurement of it becomes their
role and I think
>> um that's hard to ignore when it's a
person
>> um and hard to like kind of push aside
especially if it's a person that's has
straight access to you and can champion
those things. So I think it's great.
>> Yeah. and them having more of like a
like a wide lens to in order to assist
the the the management staff and the
staff to focus on their area. Yeah. And
assisting me to see that wide lens
>> or I call for a motion. I I think the
proposal is well grounded. I think the
the the position is absolutely necessary
in light of what we're attempting to do
as a library system at this point in
time. if we want to evolve, we really do
need to make these investments in terms
of justifying the use of fundraising
funds. Um if if um if the staff are
coming forward saying, I need to fund a
circulation clerk or I need to fund
somebody to uh you know to help with
children's programs, I think that that
would be a red flag because that is
funding an existing uh expense and it's
basically that's a band-aid. I think
that funding a project like this and and
a whole new initiative through
fundraising funds is exactly what
fundraising funds are for it is it's
it's almost like seed capital. You're
using that money uh to effectively seed
the advancement of the organization. So
I think it's well a good use of
fundraising funds. I feel totally
comfortable supporting this because
typically I would have that problem. I
was so happy that we were able to use
fundraising money for the newspaper
project which was exactly the same kind
of initiative. uh something, you know,
outside of the box, something that
wasn't part of our standard operating uh
protocol. So, I'm quite satisfied with
this and and quite excited about this
prospect to help us get to uh get to
that level that we, you know, that that
that that shiny library in the hill that
we're that we're all trying to reach at
some point. So, uh thank you for
indulging my comments. Can I get a
motion to approve, uh the staff
recommendation, then please? Thank you,
uh Rebecca. And who else?
>> Oh, oh, I'm sorry, Ray. Go ahead. a
second.
>> You're seconding. Are you speaking?
>> No. No. I would like to speak to it. I
totally agree with you uh on this,
Jeeoff, is that the reality of of
fundraising monies and so forth.
Sometimes we get very protective and we
don't spend it when we should be
spending it at certain times. It's
special projects. Absolutely. That is
the that's the correlation. Special
projects. If it was for maintenance
operational, absolutely not. Uh but
again, uh I agree and support the the
motion and the report. Thank you.
>> Will you will you second it then for me,
please?
>> Absolutely.
>> Thank you. Last chance for comments or
questions. All in favor? That's carried.
Okay, that was I think that's a good
step forward. Uh 7.4 Opal service
strategy.
>> I do have a presentation for this one. I
don't normally do it, but I think this
this warranted it. Um and also, as I
mentioned, my brain's a little tired, so
I made myself notes to make sure that I
stick on on on target. Um
so
the goal of of of these reports has
really been to bring the board along on
this journey with the service strategy
understanding that it will connect into
the strategic plan um that's coming for
for the board as we as we move into
October. Um and we've already provided
an overview of what we learned the
environmental scan and community
engagement and we'll touch on it. Um but
tonight we're really looking at how
those findings are being translated into
a framework that will help us evaluate
OPL services going forward. Um no
recommendations are being fought forward
this evening. This is really about
understanding the methodology and
continuing to bring the board along with
this journey. Um but we're just going to
start with a quick um overview some so
from research to framework. So the
board's already seen the environmental
and jurisdictional scan um or at least
the the overview reports. they've seen
an overview overview report of the
outreach and engagement that that we've
heard about. We're in the service
assessment phase, particularly that
first part with creating a service
assessment model. Um, and once we have
that service assessment model finalized,
we'll put the services through it and
evaluating the service against the
community needs. Um, from there, we'll
build on like an evidence-based um
service strategy, which is more about
the execution of of um those services.
And then the strategic plan isn't really
at the end. there is some overlap um as
part of that but as we get into that
process the the board will will um be
brought along.
Um so just to highlight what we've what
we've learned so far um you know one
thing that really stood out for for for
me at least was how consistent the
findings were across the board. Um
whether we're looking at the research or
listening to the residents and the
stakeholders and the staff and the board
um similar themes kept coming up. Um
Oakville is growing and becoming more
diverse. Community expectations are
changing. Reading, literacy, learning,
trusted information, welcoming spaces
remain incredibly important to the
community. Um, and OPL continues to be
viewed as a trusted and valuable
community institution. Um, and that's
encouraging because it it does suggest
that we're seeing a reliable picture
emerge from all the different
consultation and the research rather
than a collection of of disjointed
pieces. Um, but the next question
becomes, what do we do with those
findings?
Um so
the board was presented with the
proposed impact model. Um so this is
really the heart of the service
assessment. Um and we're really taking
the terms the time to ensure that we get
it right. Um so traditionally
organizations like library we tend to
measure activity things like circulation
attendance visits participation and
those metrics matter um and they aren't
going away but the service strategy is
being designed to challenge us to think
a little bit differently. So instead of
simply asking what services we provide
we're asking what impact those services
have on the community um and what
changes are we helping to create within
the community. It's a shift from
counting activity to understanding
outcomes. Um, so really changing the
question of looking at well what
services do we provide to what outcomes
and impacts do those services help
create and how do we be intentional
about the creation of those outcomes and
impacts,
you know? So what outcomes are we trying
to to influence? So these eight outcomes
are really the foundation of the model
and were informed by what we heard from
the community, from staff, from you and
from the broad broader research work. Um
they describe the changes that OPL hopes
to influence through its services. You
know, we're still tweaking the
definitions um provided in the report,
but feel that the overall buckets hit
the mark. Um rather than evaluating
whether a service is just popular, we're
going to start asking how it contributes
to one or more of the outcomes. Um but
these outcomes they they don't exist in
isolation. Um together they contribute
to a broader community impact and
that'll bring us to the impact pathways.
Um so Nordic City has grouped the
outcomes into three larger impact areas.
Culture of reading, digital inclusion,
and intellectual curiosity. These are
the areas where Nordic City along with
Caitlyn Monica and I believe OPL is
uniquely positioned to make meaningful
long-term contributions within the
Oakville community. You know, I want to
um I find that these are are really
interesting in how they align with what
we heard earlier in the process, right?
like like you really saw this come
through not only the research um and the
and the landscape scan. So looking at
what are the services that we offer, who
else in the community kind of offers it
and to what degree is is the penetration
into the into the community um as well
as what we heard from the community
engagement about what people when they
think about libraries or what they're
looking for for their libraries. This
this these really are the buckets. Um
you know reading remains foundational,
digital inclusion repeatedly repeatedly
um emerged um and curiosity, learning
and discovery were present through
everything and really integrated um you
know and so the next question is you
know what what services then enable
those outcomes in order to hit those
those impact pathways.
Um so what we have here are are the
service areas. is the service areas are
meant to represent how residents
experience OPL. Um they are not meant to
align with departments and I will say
that you know this this is the the back
and forth that we're still having with
Nordic City. Um that what's here is is
almost our existing structure. So think
think of them as like examples of
service areas um but not necessarily
where we're going to end up because
they're not meant to be organizational
units. They're meant to be service
streams that involve multiple teams
working together to create the desired
resident experience. Um the idea is to
understand how these service areas
contribute to the outcome and impact
pathways which we just discussed. Um the
titles on the slide represent OPL's
current service areas to show as an
example. Um as services are reviewed and
assessed to align with outcomes as they
go through the model. We'll adjust them
as needed. Um and of course you know
services alone don't create outcomes in
isolation. there are conditions that
need to be in place in order for that
success.
Um, and these should come as no surprise
to the board either. Um, one of the
things that that I appreciate about
about the model that that that we're
we're we're reviewing is that it
recognizes that impact does depend um on
more than just services. It does depend
on on having having enablers um in place
in order to be able to us to reach it.
Um so the enablers that have been
identified is sustainable funding staff
competency competency and competence
partnerships awareness and
discoverability which has been an
ongoing conversation that that that
we've been having at the board level as
well as well as the the staff level and
of course equitable access. Um so
several of these themes came up
repeatedly through all the different
engagements. staff capacity and
competence surfaced consistently as part
of the staff engagement and it really
does tie to um what I mentioned earlier
about staff requesting like more clarity
around what their role is. That way we
can ensure they're properly trained and
and they're really clear about what the
expectations are and what the service
level is that they are providing um to
the customers. And then partnerships
appeared throughout the environmental
scan and stakeholder discussions and are
already a core of of what we do. Um, you
know, it's it's a reminder for us that
improving outcomes isn't always about,
you know, creating new services. You
know, sometimes it's about strengthening
the conditions that support the services
we already offer.
>> Um, and so, you know, tonight, as I
mentioned, isn't about recommendations.
It we have a ways to go before we get
there. Um, but it is about helping to
ensure that we have the right framework
in place before the assessment work
starts. Um it's about continuing to
bring all of you along with this
journey. Um and the next phase will be
to finalize the model and then apply
this model to OPL's current service
portfolio and identify opportunities,
strengths, and areas for future
consideration. You know, ultimately the
goal isn't for us to do more things. Um
it's to better understand where OPL can
create the greatest value and the
deepest impact for residents and then
focus our areas. Um, so I do have a
couple just um hopefully something to
two questions up there, but really just
a trigger maybe some questions um or or
thoughts around it. Um, but it is it is
really the service strategy. What we're
really looking at is what is the change
that we want to see? What are the
outcomes we want to see in the
community? And then how do we focus our
service and service activities going
back to what I just said to be
best-in-class
um and and delivering those and actually
seeing task to outcome and have a very
clear understanding of what it takes at
each phase to ensure that's happening.
Um so happy to take uh questions. Um
again this is proposed and draft. So we
we really want to make sure we get this
point right. It is it is the midpoint of
the service strategy. Um so I'm I'm very
excited. Um and I invite you to ask
questions or provide thoughts.
>> So let me clarify before I go to the
board. First of all, can my cat get a
library card as well?
>> That's my cat.
>> Okay.
>> And and
>> well, there needs to be cat equity and
uh I'm expecting a cat card soon. Um but
I are you looking for the board to
answer those two questions tonight or
are these more questions being posed?
Generally,
>> they're they're being proposed
generally. Um it is you know the service
strategy is fundamentally you know very
operationally focused but
>> I wanted to put this touch point in this
is the framework we're working under
what does the board think about it now
is the point for us it's still in draft
um to really understand because it will
impact you know that assessment and how
that kind of looks and will and will
intersect with the strategic plan at
some point um and so you know I don't
want it. You're start plan. We give you
all this documentation. You're like
what? Like what is what is this?
>> So So it's a good it's a good
opportunity to start thinking about
those questions because I wasn't
expecting a test tonight. I didn't
>> No, it's not a test. I'm just like like
you you saw it. I I am it is it is the
report is for feedback. Um because now
is the time if if if you're seeing like
well where is this like it's it's we're
not asking you to approve anything. Um
>> okay. But it I am interested in
>> copy that. Okay, questions.
>> I figured so Rebecca,
>> I love this. I also love to like hear
you say that there were no real like
surprises or anything new that it seems
to be asking you to do, which I think
just goes to the fact that you're
already doing such amazing things and
that this just looks to
create more structure and frameworks
around it. Exactly what it is, right?
And so I think um I'm very excited like
you to see this all come together.
>> Thank you Meredith.
>> Yeah, no questions, just feedback. But
yes, thank you. That was I love the
model also and I think the service areas
are like the five service areas are
spoton like exactly what it is that um
that we're doing and I really you know
appreciated the impact pathways too.
those definitely, you know, feel right
as far as um being, you know, broad
enough, but also um for what it is the
library aims to do, but specific enough
to give us some indication of, you know,
where we shouldn't be also, right? So, I
um yeah, I think it's great track.
>> Yeah, we were really excited about the
impact pathways like and they for us
almost create this kind of like visceral
response, right? Because you can we can
we can envision like you talk to
somebody and you're like culture of
reading they can kind of picture what
that looks like and and digital
inclusion they they can picture what
that is and how that impacts and
interacts with the community.
>> Totally. Yes. Yeah. And and the
intellectual curiosity too, right? Is
like it's broad and you can go a lot of
ways with it, but then it it also like
it prevents us from overextending
ourselves to try to like dip into other
areas that maybe aren't within those
three streams. And and going back to,
you know, tying that in, you know,
intellectual curiosity um doesn't speak
to expertise,
>> right?
>> Right. It is to meant to to um you know,
when you plant a seed to help get that
that seed that seed growing, right? Um
but and I think the conversation that
that we that we've had and even with
recreation is um you know, the library
is really about discovery and
exploration and and you know, even we
had ongoing conversations with um
um recreation, right? because we do have
there is some intersection between us.
So understanding that that for us
offering like a twohour you know sewing
course to create like a book cover um
and then um which is kind of like you
know beginner level but you know our
service level is that discovery and
exploration into a service level but if
you want to do like a 10-week course we
would direct you to the town. Um, and
then if you want to learn how to quilt
that the town would then pass you on
because they they don't do necessarily
do advanced or expert level either,
right? And so that's also part of this
is understanding us, but also
understanding where we fit in the
ecosystem. Um, that staff when people do
have curiosity that that is outside of
our service level that we have clear
paths for them to take and connect them
in through partnerships.
>> Yeah.
>> Yeah. Amazing. Thanks.
>> Thank you. I think I saw Andrew's hand.
Andrew, you're up next.
>> I was so excited to read this. It's um
really u I think I'm sort of echoing
some other remarks but um the way that
um it progresses through you know what
the library is can be how it delivers
things I think is wonderful. Um I was
especially excited about the impact
pathways um because I think that um you
know that gives us a lighthouse for the
future where any initiative or or
adjustment can you know in a broad way
be held up against that and so we can
say does it align with basically what
we're trying to achieve long term. So I
I really especially like the impact
pathways part of it. Um there was also a
part and I can't find it right now but
something to the effect where you know
there's an acknowledgement that the
library is cannot be all things to all
people and so it does bring a bit of
focus as well and I thought that's very
powerful to capture.
Um
I think uh in terms of feedback I and I
believe I know the answer but I'd
actually like to turn that around and
you know the like you and the the senior
leaders here. Um were there things that
you thought maybe were missing or needed
to be refined or could be dropped or
were there you know pieces that when you
read this something just didn't quite
fit?
>> Yeah, I think we actually spent like
three hours on this this afternoon. Um,
you know, we we are very excited about
the impact pathways. We're very excited
about the outcomes. The service areas
that are in here are very um for us
organizational based um and we would
like to see like a shift to more
purpose-based because again one of one
of the struggles that that we have and
it's not unique to us is that we have um
you know collection department, we have
a technology department, we have a
programming department. Um yet the
delivery of programming spans every
department, right? And so really
thinking about our service areas as
endto-end service rather than
departments or organizational
structures. And so you will likely see
those names change because that's one of
the things we've asked for because as
long as we keep calling that service
area technology, it it it'll be a real
struggle to actually get to the vision
that we want, which is really
understanding well what is that entire
service stream looks like and what's all
the different department staffing input
points into the delivery of that. Um and
as long as you call it programming,
there's a programming department, you
can't really do it. So we are we are
looking to get out of um the silos and
and looking it for it to be more um
holistic in in in kind of how we do it
and really understanding you know these
you know impact pathways outcomes these
are the the customer experiences that
build that these are the tasks that when
put together um create those experiences
and then those tasks are group of the
different service areas in order to be
able to kind of do it. So there is there
is still some work that we need to do.
Um but the impact pathways excite us a
lot. Um and the the outcomes we
completely you know understand we do
need to shore up some of the definitions
because there's just repeated words in
there. I think discoveries under two. We
just want to you know create that
there's not any confusion about where
they might overlap. Um but the service
areas and then and then once we have the
service areas, you know, the tasks um
and the outputs and then the performance
measures, there's still a lot of work to
be done. Um but but we're very excited
about where we are right now. Yes.
>> Yeah, that's wonderful to hear. Yeah.
And I mean it's never going to be 100%
frictionless. So the fact that you're
coming at it with that holistic
viewpoint, I think is is truly the key.
um because this doesn't have to exist
once and then we move away from it,
right? And and redo it again in the
future, right? So, um no, I think it's
powerful that you're coming at it with
that lens. So, um great work and I'm
excited to continue on. Thank you.
>> Thanks, Andrew. Su you had your hand up.
>> Yeah. So strategically I guess the aha
moment for me was the concept of u of
outcomes and then turning services into
outcomes and impact pathways getting
getting us there.
>> Yeah.
>> So um so that was brilliant that was a
brilliant
content content into this. Um the other
element or ingredient I guess that I
think is important to turn services into
outcomes is awareness.
>> Yeah. Meaning if people are not aware of
all of those great services then we
won't get those outcomes even if we do
all of that this great work in in terms
of impact pathway. So the question or
suggestion here is is there something
that can be be weaved in in terms of
awareness um almost like a company that
launches a new product would have to
have a marketing strategy associated
with it. No, and I and I think you know
we we've we've started to to to think
about about some of those those pieces
and awareness is definitely a key one
and and even some of the you know
whatifs that we've played with have
really been about okay um
when we when we finally get to the
service areas and we identify you know
tasks and and and and focuses and and
and and going back to what Andrew said
it is to some of us is creating that
evaluation. Um but part of that that
creating those service areas is almost
like
through that evaluation process is a
waiting against the outcomes. And by
doing that waiting against the outcomes
will allow us to really focus on the
different you know service areas,
service activities, tasks that will
weigh the highest in order to be able to
achieve those outcomes. um which will
then I think really allow us to focus on
those those we start with those for
awareness those that we're going to put
our our energy on because they they have
the biggest weight for that impact will
allow us to really focus for that for
awareness you know see success with that
and then and then continue to move
because I think the challenge is is we
offer so many services and we're trying
to tell everybody about everything all
the time and it really needs to be like
no we're going to focus on you know
these three because they have the
highest weights to the outcome. So,
they're going to have the highest
impact. The more people we get through
that is going to influence the outcome
and and that's and that's kind of the
the vision for where we are right now in
the state.
>> Okay.
>> Thanks. Also, first time speakers, Rod.
>> Um, I love this and I like that it
supports the strategic plan. I just
wondered I'm curious for the October
17th uh in-person board meeting where we
look at the strategic plan. Do you do
you see that uh we'll have another
report or two out of this that will
inform that or by then?
>> Yeah. So that's one of the things that
I'm working on um with with the uh the
consultant is
they will take so you have the
overviews, we have the actual staff
reports. What you will likely get in
preparation of that full day workshop is
something in between um in order to give
you the full breadth of information that
you're going to need in order to be able
to to go through that workshop and
really highlight what the board's
priorities are, what um in order to
build that that strategic plan. So that
that it'll really be here's some
foundational documents. You know, the
impact pathways will probably be be a
big part of that and some of those
outcomes will be a big part of that. Um,
but also probably more detail around
that jurisdictional scan, a bit more
detail for you about that community
engagement than what you've gotten so
far because you'll need it in order to
go through everything that you're going
to need for that workshop. um for that.
They can go through that full day of
workshop, gather all that information
from you and then start putting together
what what that strategic plan will be
based on that that that the resourcing
that we provided to you that you are
then going to build your ideas on top of
for the strategic plan. Is that
>> great? Thank you very much.
>> Thanks, Rod. Uh any other first-time
speakers?
Okay, we'll come back to Meredith.
Yeah, just a um a comment about the
service the comment about the service
area and and that is that um an you know
a risk of you know silos continuing
silos and I just when I read it I read
it as almost like an outcome delivery
like a vehicle essentially right so if
we're looking at the outcomes of digital
capability you know we can deliver that
through our collections of resources and
our programming in our technology and
our information and guidance as well as
our spaces, right? So, is this an
opportunity to kind of have that more
holistic um you know thought about how
we deliver that these outcomes that we
want to deliver?
>> Yeah, that that's exactly it. And and
you know, they're not wrong in how
they've kind of laid it out. Um and and
we're going to meet with them a little
bit because it may just be the way that
they've kind of laid it out. But some of
the things that we we've talked about
is, you know, information and guidance
staff expertise are essential in
collections and resources. They're
essential in programming. They're
essential in technology. They're
essential in spaces. So the the fear is
is is and it's just I think it's really
just some tweaking. The fear is is that
well by making you know potentially
staff expertise its own box that it
isn't appropriately represented in the
role that that plays in activating and
enabling the other ones right and so and
and understanding that you know it it is
hard to kind of represent and we were
talking about about you know what I
would love and we'll see whether the
consultant can do it is is almost like
like a network diagram right and so you
know it's um you know if I click you
know just pitch your blob blobs
everywhere um but if you I clicked on
reading culture, it would then connect
into the service areas which could then
connect. So you could see how how it's
it's a web.
>> It isn't and like a straight line,
right? And and so that that we're
pushing back a little bit because the
service areas that the way they have it
here don't clearly represent the web
that our services are. Um and so from
from from a board perspective, you're
right. This is actually probably quite
>> but internally for us to really envision
how we're going to need to adjust
services um and and and and how they're
kind of delivered. We we almost need
more of more of like understanding of of
that webbing or or you know today on on
the whiteboard we drew like a giant vin
diagram um because they all kind of
intersect and really understanding well
this is where you know assets intersect.
this is where you know staff intersect
and and and in order for us to really
kind of envision that. Um so again like
everything else it'll kind of have
layers to it. Um but fundamentally you
are right in the way they have the
definitions they are bang on. Um it's
just in terms of how we then
bring those to life. We're struggling to
fit those two things together and so
we're going to work with the consultant
to make sure that that they kind of
align.
>> Okay. Yeah. I guess because I when you
think about like digital literacy let's
you know what I mean there's lots of
different things that we can do but one
of them is like having staff who have
the knowledge that you know someone say
how can I get this ebook onto my coobo
right and somebody as staff who are have
that knowledge to be able to answer
those questions at the you know the the
literal help desk that is in your space
>> yeah and then our struggle with is that
okay but that's that's reflected under
information and guidance but impacts
technology ology and it it for us in
these definitions it's not clear that
they are interconnected and so that's
what we're kind of working through.
>> Okay.
>> Yeah.
>> Thank you Meredith. Uh further
questions.
Okay. I'm going to be looking for a
motion to approve the recommendation
please.
Thank you Meredith. Thank you so further
comments or questions? Not seeing any.
That's carried. Okay. Oh sorry there.
Got to call the vote. All in favor?
That's carried.
Okay. Uh, more planning fundraising plan
report. Terra,
>> so I have talked a lot, so I'm going to
pass it over to Monica to go over the
fundraising report.
>> Good evening. And I would like to walk
you through um the highlights of the
2026 fundraising plan report, the mid
year one uh and invite you for to
feedback. Overall we are doing well. So
mid year 79% of the annual fundraising
target uh has been um completed which is
a healthy pace considering that we have
different um streams that are timed at
different times of a year. Personal
philanthropy uh it's 69% of a target
driven through spring giving campaign
month monthly donors and the workplace
uh workplace giving through benevity
friends of a library 44% we had two book
sales two more to go so we are in the
middle um fundraising
um it's on zero because our uh book talk
live event will run on November so
please reserve your calendars November
5th Y
>> um in this year is in support of the
older adult programming. Um sponsorship
we've done really well so far. Um for uh
the summer reading challenge uh we had
the works Canadian Tire and Harveys
providing with great prizes. These are
in kind contributions but they were
significant this year. At the same time,
grants have been outpaced the target and
that including support from Halton
Regional Police Service Community Fund
for indigenous youth wellness initiative
and also Bronty BIA under the sales
initiative
and outside of that uh we are continuing
on implementing the uh central
fundraising campaign.
We are progressing with the strategy. we
finalized the strategic road map and the
stages of that and this is all advancing
uh tied to the construction milestones.
So right now as Terra mentioned we are
in the moving into the design uh the
detail design. So at this moment we are
looking at establishing some foundations
uh to support donors to to create the
the business the case for for donors. So
we are in that uh moment. uh will
continue through 2026 with the donor
cultiv cultivation and the stewardship
and we'll confirm the governance and the
leadership and with that said I welcome
any questions.
>> Uh thank you Monica. Uh I was given the
gavl because Jeff had to step away
briefly. Um Ron did I see your hand up?
Go ahead please.
>> Thank you Andrew. Um great report
Monica. Um the inkind contributions you
mentioned I think Harvey's and uh
Canadian t gift
>> and the works
>> and the works. So were were they all
gift certificates or were they what were
they made up of? So some so for the
works and harvest they were uh discounts
for purchases. Uh for Canadian tile they
provided um basketball balls they
provided um um chairs the for um like
beach chairs and so on. So those created
prizes a bit more tangible as well.
>> Wow.
>> So a combination. Yes. And they were
significant I guess.
>> I bet that sounds exciting. anything
else or that that's the those three
organizations and
>> those three organizations yes and last
year um so it's a continuation uh last
year the works and Canadian supported us
this year even more but Harvey's joined
them so we hope that we'll continue this
>> excellent thank you very much
>> that's great three strong Canadian
brands there thank you Rod Meredith
on the sponsorship. Would it be possible
to provide the breakdown of the inind
sponsorships and the financial
sponsorships? Because wasn't there a
isn't there a Chartwell sponsorship I've
seen sponsoring some of your
programming?
>> Uh it's not Chartwell. It is it was uh
what's the A
>> and they did not in last year.
>> Yeah.
>> Okay.
>> Yes. Yeah.
>> Both supported our book clubs.
>> Okay. So any is there any financial
sponsorships this year?
>> Not not right now. No, these are incind.
>> Okay. And are we pursuing sponsorships
for some of Yes. Okay. Good. Excellent.
>> Were there other speakers?
>> Not yet.
>> Okay. Other speakers to the
>> Okay. Not seeing any. Can I get a motion
to uh
>> Oh, sorry. Andrew, you're going to speak
be speaker. Okay. Different hat. Sorry.
Um uh I just wanted to um say thank you
very thorough report. Um loved those in
kind sponsorships to hear about that and
I really appreciate how you've laid out
the strategic road map for the um uh new
central. Um I think that's wonderful. So
appreciate all the information. Thank
you. That's it. Thanks Andrew. Would you
like to move the motion, please? Is it
is received for feedback?
>> Moved. Seconded by Thank you, Rebecca.
Meredith. All in favor? That's carried.
CU update.
>> Okay, bring up the slide deck.
Okay.
>> Uh, so first up and Meredith, this is
this is the slide. I'll make a better
connection between this slide and and
the U OPL goals moving forward. Um,
project is is is green. It's on budget
is still on target. Um last week we did
enter we moved from the schematic phase
to the detailed uh design development
phase and site plan was submitted as was
targeted at the end of July.
Um I do have as as um the move from
schematic into uh design development
schematic design is basically where all
the walls are. Um so we have for the
most part really aligned where all the
walls are. And so moving into into um
design development is more like what
what's then contained within all those
different spaces. And so I wanted to
take the opportunity um to give the
board an overview about where we
currently are with the floor plan. Um so
this is the basement and I will say that
this is um this is new. Um, so the board
may remember that back in January, we
went to council to talk about the
parking. Originally in the design,
underground parking was going in the
basement. Um, however, due to a number
of reasons, including cost, um, the
decision was made to not put parking in
the underground garage. Um, and the the
initial design that we took to to
council for them to approve did not
include any kind of renovations to the
basement. Um, however, as we moved
through the project, it seemed important
for us to not just ignore the fact that
the basement existed, um, and to really
understand what we could do um, down
there in order to be able to provide um,
services and take advantage of of that
space um, in in as much of a fiscally
responsible way as we could. Um and so
in the end given the the design of the
rest of the of the building and and just
to remind the board that you you walk in
the entryway um and then that the second
floor is a setback and then the third
floor is a setback but fundamentally it
is an open space. Um so sound will be a
a key piece for us to manage as that
kind of functions. Um but also
recognizing that one of the key pieces
that people look for in our branches are
workspaces, study spaces and quiet
spaces. Um, so it seemed um appropriate
that the basement may be the best space
to put those. It's easier to control
sound. Um, we are looking and continuing
to work with the architects on ensuring
that those spaces are pleasant to be in.
Um, and that is why you'll see the
circle with the X that's open to below.
So that's that main floor. There will be
natural light that will come through.
Um, and there are different ways for us
to um to really kind of facilitate
making that a welcoming space. Um, we're
also building on the increasing demand
that we're seeing. It started with Glen
Abbey with the addition of the um
workspaces in there. Um, you know, 16
mile has them as as as well when it
opened. They are in demand constantly.
Um, and so given uh the additional space
that we have at at Central, we're really
looking to take full advantage of that.
And so, um, what you have before you is
is is the basement, um, which will
contain individual study rooms, um, as
well as group study spaces. Um, I think
there's a meeting room down there as
well as a dedicated quiet study.
Um, down here will also be there's some
bathrooms, a lot of storage, um, as well
as as the janitorial.
So, moving on to the first floor. Um,
you'll see that at the bottom of the
screen.
>> Excuse me. Sorry. Can I ask a question
on the bottom on the basement? Uh, Era,
sorry, I have my hand up. I guess
>> it's very hard to Yeah, it's hard to
see, Councelor Chisum, because you're
you've got like a walletized photo in
the top of my screen.
>> Oh, okay. Uh, anyways,
understanding the basement
now, the existing basement height in in
the in the building. Now, what is the
height of the building at the basement?
>> Oh, I I asked floor seven 8 ft 7 feet.
>> It is it isn't super high.
>> That's right. That's I have a concern
about that. Is is there any
consideration? Um I know usually
standard in those days is seven feet.
Yeah.
>> Um but environmentally um I don't think
it would be conducive for uh you know
for having a lot of foot traffic in
there. Is there any any uh discussion
with respect to increasing the uh the
height uh ceiling to floor uh in the
basement?
>> I guess it's 8 ft.
>> Yeah.
>> Okay. It's it's 9 ft at its highest and
it's 8t at at the beam. Um and so uh the
answer to your question right no there's
not. In order for us to do that we'd
have to blow out the entire thing. Um
the current
strategy is that they are keeping the
existing infrastructure for the first
and second floor. The third floor will
be completely net new. Um and that that
is also one of the reasons that you know
and and and in early days as as uh board
member brought up earlier um we did have
teens down here. Um, and in the end we
decided that wasn't appropriate and and
one of the reasons that we decided to to
put these activities which are almost
all sitting. Um, and you're not really
going to spend a lot of standing is to
take into account that that it will have
a lower ceiling. Um, and again, we are
working with the architect on on on
lighting and different ways that that we
can make that seem less claustrophobic.
Um,
>> thank you. That's all I need to know.
That's fine. Thanks, Darra.
>> Okay.
>> Thanks, Ray. Just speak up while we got
this report on the screen because I it's
hard to see when you put your hand up.
just pop in, say hello, and I'll I'll
recognize you.
>> There you go.
>> Okay. Uh Rod has this on the basement.
>> Yeah.
>> Okay. Go ahead.
>> Yes. Uh sorry, returning to lower level.
Um when we were some of us had the
opportunity to come in a little earlier
before the meeting and look at the paper
site plans. And I just realized I I do
have a question on the lower level. Um
you mentioned uh before that this would
not be a staffed area.
What if there was a say a security issue
where some member of the public felt uh
they were threatened in some way or
other? What kind of um sight lines do
this staff up on the first floor have
and what what would be built in so that
such a person could let let it be known
they were uncomfortable?
>> Yeah. No, and and that's that's
something that that we'll definitely dig
into as part of like design development
as as security is is a is a key feature
for us. Um but it is um there are
different ways that that we we currently
have uh in place. We won't this would
not be a floor that would require a
dedicated staff. There wouldn't be a
desk that would be permanently staffed.
Those study spaces are are generally
self um self-managed. Staff would roam
through there on a pretty regular basis.
So it would be a requirement for staff
to go down take a walk around um with
those types of pieces. There isn't any
necessary um like like sight lines down
in it from any kind of staff desk
around. Um and so that is one of the
things that we'll have to work through
with the architect is is is there um an
opportunity for for um you know either
like a like some kind of touch point
that that they could connect in. Um
there will be security cameras down
there for sure though.
>> Okay, great. Good to know. Thank you
very much. Thanks, Rod. Okay, moving
along. Moving along.
>> Moving along. Um, so this is this is the
main level floor. And so at the bottom
of the screen, um, is where you kind of
come in. You can see like the vestibule.
Um, you kind of come in that that that X
is the open to below going down into the
basement. Um, you see, uh, the stairs
going up to the second floor. Behind the
stairs is is a good size program room.
Um, along with a local history and
exhibit space and that used bookstore
we've been talking about. Um on the
other side uh is is the staff work area
primarily for um receiving uh the
collections that are coming in from our
our various vendor sources. Um as well
as the materials handling for the branch
itself. Um as you move into to the back,
you kind of see more of a a living room
kind of area with a lot of seating. Uh
and then the children's area is in the
back.
And then moving on to the se second
floor, you can again see that see that
that that offset as as we continue to to
go up. Um the two shoulders are fully
staff space um with the the branch staff
and collection staff um being on the
west side um and uh the the the
executive team HR and then a meeting
room and collaborative space as kind of
like touchdown points um being on on the
east side. Um primarily up here is your
adult and teen spaces. The collections
are all up here. Um there is a
programmable uh likely will be teen
activation kind of space. Um we're
hesitant to put titles on anything
specifically because we want it to be
kind of flexible. Um we'll see as where
we kind of plan those those things out.
And you will you are introduced to the
first patio on on uh the second level as
well that overlooks uh the 16 mile
creek.
And then moving up to my favorite level
um is basically you know for lack of a
better term our event space. So you can
see that continues to be pushed back. So
there is a stagger um that'll create
some really great wow factor as you kind
of come in and your eye is drawn up. Um
there is uh a space in there um for I
think what would we say like how many uh
people 150 um space and again what
what's what's really drawing a lot of
this is it it is challenging us for for
us to run our larger events um we either
have to go to the performing arts center
which costs a significant amount of
money or or or QEP um and so being able
to do that inhouse really enables us to
take that that that kind of future
future in in our own hands um while also
potentially providing opportunities uh
for the community. When that's not being
used as an event space, it will be used
as space. Um I have no doubt if we put
tables out there, they would be full. Um
and so uh that is another thing that we
will continue to sort out is exactly
what that transition looks like. Um
because of of that being an event space,
there are a requirement for a
significant number significant number of
washrooms up there. Um, we're also
putting in uh kind of like a like a
catering kitchen. Um, if we want to host
like an event that has food that there
is the opportunity for it to come off
off the elevator, kind of be, you know,
situated before being brought out. Um,
and then you also see that that third
level patio, which will be even more
amazing views um of the the 16-mi creek.
Um so that those are the four floors and
where they currently stand um as the
development kind of works out. Um we are
working with um the architect as we get
into to design development um
potentially having the opportunity to do
3D walkthroughs. Um and so uh we'd be
looking to to hopefully include you guys
through some of that because it's hard
to see on 2D. Um and so sometimes I'm
not spatial. They have to give me the
3D. Um, so as we continue to work
through and it becomes a bit more less
straw man, um, because you will get you
will get kind of like the power of what
of what these spaces will will will look
like.
>> Um, sorry, I apologize. I I thought
there was going to be more to that. So,
have we eliminated any thought of a cafe
now?
>> I'm going to go with yes. Um, and that's
mostly because um, we we've we've we've
talked through a little bit about about
whether or not some of the challenges in
in in in leasing and and and landlording
and and and those types of of pieces.
Um, and also we've we've gotten
significant
concerns expressed by not only members
of council, um, but also from various
businesses in the area. I still think
there's opportunities to introduce that
in a different way. Um I also think that
um whether or not you know potentially
to introduce you know a coffee kiosk
like you kind of see on a campus. Um,
but I I do think we've been rethinking
going back to the whole service strategy
like rethinking friends of the library,
the book sales, getting back to and and
and again as we go through the service
service strategy, we are tweaking this a
little bit even though it's it's not
done. Um, both of them are still, you
know, a work in progress to where we
kind of see the line and really leading
into that building a reading culture and
having a bookstore and how that really
does align with with where we want to
go. um and and recognizing there is an
importance with with with the book sale,
but the book sales are a lot of work. Um
and so what would it mean for us to
actually have those books out all the
time? Um and is there an opportunity for
us to create some merchandising
opportunities within that bookstore? Um
whether you know that's you know people
who read love uh read the stickers um
and sock. Anyway, we're we're talking
about like what what could that look
like? Um, and I think that's an
important opportunity uh that we we
really need to explore and it it also
supports an existing service that we
have. Um, although I am also fully aware
that we did hear from the community that
they wanted some of that. Um, so we're
still kind of working through some of
those details
>> because this is typically the way these
these new um, libraries are being built
now. these these new modern libraries,
these main branches are all being built
with some kind of uh um concession for
coffee, water, light, snacks, that sort
of thing. Um
>> I will say that um because I I did talk
with a lot of my colleagues and a lot of
them do express um wishing that they
didn't have them.
>> Oh, okay.
>> Um because they're hard to be
successful. Like Toronto Reference
Library has balls, right? Right. If if
we get a Starbucks, if we can guarantee
like a Starbucks or a second cup in
there, I wouldn't I wouldn't be as
concerned.
>> Um but unless you have that, these are
unsuccessful and you just turn them
over.
>> Y
>> um and that it's it's and I don't want
to have to be in that situation and
because that that's not that's not the
purpose of what we do. Um, I still think
there's ways for us to address people
who are hungry and thirsty um in in that
and and we might have to get creative
about it, but but having a dedicated
space, I'm I'm not sure
>> is is the right.
>> Ray, I'll come here just a second. I
just want to um I just want to pass on
the experience that I had. I I've I've
told you the story a lot that I
literally grew up in a library, the main
branch of the of the Windsor Public
Library on Olet Avenue. Um they didn't
have a cafe. what they had, they had a
vending room uh that was accessible to
the public. So, it was a little less,
you know, uh in your face and it was a
little more like if you really want a
coffee from a vending machine or a soft
drink or a muffin, it's there so that
you can still accommodate those students
or whatever that don't necessarily want
to walk up and you know spend an hour at
a cafe on Lakes Shore, which is a lovely
experience, but maybe not congruent with
the study experience or whatever. So, I
mean, may maybe that's something you can
you can put in that that um that
consideration as well that perhaps a you
know a non-staff because obviously
that's that's you know it's a big cost
to cover some sort of vending uh uh
concession in the building somewhere
that somebody could grab a coffee or
whatever if they're
>> burning the midnight oil doing that
studying.
>> Just a thought. Uh Ray,
>> yeah, thank thanks. I'd like to comment
on that too. Um, I'm not a great
supporter of uh cafes in or those type
of uh service agreements we have in our
facilities because they usually they die
of a natural death because of lack of
foot traffic. Um, good at prime times
but non-prime times and shoulder times.
Um, it's not it's not feasible and we've
had some challenges over the years at uh
our cultural center and some of our
arenas uh in the past. Uh I I would
agree with you on that, Jeff, and maybe
a vending a vending corner or something
like that might be more feasible, but
when you get into these service
contracts, uh then you're looking at
some major um how I say building uh
adjustments for um uh exhausts and
everything else that you have to go with
that. So it it is and I guess tear here
on the nose, it's not it's not a
business that we're in. Um we're in the
library business now. We're not in the
cafe business or the uh the retail cafe
business. And I I would disagree with
you on Jeff on this one. We have so many
coffee shops downtown Oakville. Uh I
don't think we need another have another
one at a library. Uh that's just my
opinion.
>> Yeah.
>> Thanks.
>> Again, I don't I not I don't want to,
you know, I understand the concern about
competing with the li the coffee shops
downtown and I'm not looking to build
another coffee shop that's going to be a
central focus of downtown. I'm more
thinking of the convenience of our
customers
>> and at the current central we do have um
I think three different vending machines
and and we don't have a coffee one but I
think we were up at one of the the ones
at Vaughn has a version of that and so
there are models that we could look at
for sure.
>> Yeah, that's what I would look at. I
would I that that's really where I was
leading anyway just having that option
available in the building and and beyond
just because I think in the in the
library right now we have soft drink
vending machines.
>> Yes. which would which satisfy me
because that's that's what I drink. But
I mean the vast majority of people are
looking for a coffee or tea or
>> you know maybe a muffin or a granola bar
and so that's I think that would be
helpful to have that in the vending
unit.
>> Okay.
>> Thank you. Um further questions uh
Meredith please.
Yeah, I I would support what you had
recommended earlier in that we want to,
you know, have this central library
complement what already exists so close
by in the downtown core versus compete
against any of the local businesses. And
just just wanted to ask if uh like the
if there would be any rules or that
would be encouraged or allowed for um
patrons to bring in outside food from
the Yeah. Okay. Perfect. Thanks. Yep.
>> We do try and keep it contained because
sometimes they come in with like full
meals. But food and drink are welcome.
You need to stay fueled.
>> Absolutely.
>> Within reason.
>> Rebecca,
>> I said two things. Number one, if we did
have one, could we call it central perk?
>> Um,
>> you're naming things this. What are you
just This is your thing now. You name
stuff. Number two, um I wonder too just
as part of the service strategy, I
wonder if um one of the things you'll
find is that if we should still have
like a food pantry or something. So
instead of having like a cafe, do we go
back to having that be instead of a cafe
where people can buy food, it's like a
food pantry where people can donate food
but then also take uh food. And maybe
that will be part more of the service
strategy and the services they offer.
definitely being considered as part of
the server strategy about where where
that is.
>> Awesome.
>> Still call it Central Park though.
>> Okay, got it.
>> We'll just call it Rebecca's.
>> I want a sticker. So bad.
>> Get you a sticker.
>> Uh so service strategy, we we've we've
talked um a lot about that. So the
service assessment model was provided to
the board. Um the next step would be the
OPL services. Uh and the the board has
the strategic plan um session scheduled
for October 17th location to be
determined because we completely forgot
it was election season and elections has
booked every room possible. Um so we're
still
>> just to be clear.
>> Yep. So we're working through that. So
newspaper digitization um all the
content has been digitized, processed
and indexed. Um an additional 13,000 uh
images have been have been upgraded into
choir quality. Um now we're working on
on public access. So final data linking
between um things and and cleanup
process is underway. Um Oakville Beaver
editions pre-1981 will be finalized by
the end of September and will be
released for public access in early on
October um with the remaining content
coming in early 2027. Once that's rolled
out, um I'll be excited to to send the
board a note and and uh and the link in
order to be able to, you know, take a
peek at at what um the last what two
years has has wrought for public access.
So,
um, so summer reading club 2026,
um, we saw, uh, it's an eight-week
program that we run. Um, we did see some
excellent participation. We saw, uh, an
increase in in, um, people coming for,
for repeated, so we managed, it was an
increase for for retention overall. Um,
as Monica mentioned, um, we did get
prizing and sponsorship from, uh, the
works Harvey's. The town of Oakville as
as well provided us with pool
pool cert access to pools. Pool passes.
Pool passes. That's the word. Um uh and
the YMCA
did passes, too. Yeah. Um and then
Canadian Tire. Uh we did get uh over
2,000 registrations. It was a little bit
of short of our our our goal. Um and so
we'll take a look at that, but we were
excited to see that even though we were
a little bit short of our goal, um we
still saw better retention. um which
means that some of the improvements that
we're making to the program are are are
landing. Um the challenge is with with
summer we're reading Kobe we had a
thousand new participants um is is is
trying to figure out we had retention
through the program but where where are
we missing from retention year to year
also understanding that that kids
transition places um as they go through
but um overall it was a success. The
theme was was dive in and it was it was
a fun one. It was a lot of like
underwater fishing themed things. Um
anyway, we we heard we heard great
things. Uh it's that time of year for a
storywalk update. So our fall selections
will be posted um between now and and
and and December. Um so Bronte Heritage
Park is getting the friendship blanket.
Tanner is getting a stopwatch from
Grandpa. George Savage is getting u my
name is Senjin Singh. Um and Memorial
Park is getting I'm not scary. Um so
very uh appropriate themes going into
fall.
Um, as uh the board will have noted in
uh the Q2 uh OPL goals, my personal goal
was to complete a leading change or a
change management certification. So, I
did that uh earlier this week through
Rottman's. Um I will say that I wasn't
sure what it was like to go into it and
it exceeded my expectations. Um over the
course of those three days, we had seven
different instructors from different
faculties come in to do three-hour
blocks covering everything from um
networks to emotional intelligence to
just change models. It was it's going to
take a while for my brain to process. It
came at a really good time because I was
I was actively able to kind of like see
what they're talking about in models and
had such a great example to to try to
align it align it with. So, um, uh, it
was it was a fantastic experience and
and and
my brain.
Um, so I do I do, uh, just want to
announce Andra Steel has been with us
for over 25 years. Uh, she is retiring
at the end of the month. Um, so I do we
don't always recognize all retirements,
but I do like to recognize management
level and and and up to the board. Um,
particularly ones who have had uh an
impact. So, um, she's been with us for a
long time. She's held a lot of different
roles. Um, and so we're excited to see
her move on to that that next chapter.
So happy to take any questions.
>> Any further questions? We've had a lot
of inline questions.
>> Not seeing any. Um, just a just a
general question about how are things
going at six 16 mile creek.
>> Oh, really? Well, yeah.
>> Um, we are continuing to see I don't
know one of you want to talk about it. H
>> yeah, it has it has it's it's been
really wellreceived. We're seeing really
great engagement. I don't know if
anybody were up I was up there on Friday
um and again talked with with some staff
and and and saw the the interactions and
and people are really embracing it. What
what is been interesting about it um is
that we've been paying really close
attention. We had made assumptions about
what would happen when 16 Mile opened,
particularly to Glenn Abbey. Um, and
it's been interesting in that those
assumptions have not
>> been true. Um, in that we we had been
assuming to a certain degree that when
we opened 16 mile, we we would we might
see a little bit of a shift from traffic
from Glenn Abbey to 16 mile. Glenn Abbey
continues to almost consistently be
higher than 16 mile. Um, in terms of of
traffic, what's interesting is that 16-
mile has a max capacity that is
generally higher than than than Glen
Abbey. So, there's more people in 16
mile at a time than there is at Glen
Abbey, but there's more people in and
out of Glen Abbey, which I think makes
sense for the nature of the of the of
the space when I think about it with
Glenn Abbey as it is. Um, I also think
it'll be interesting to see if that
stays the same a year from now as 16
mile, you know, the pools just come
online. the the the programming I think
has just started really um for for some
of the recreation pieces for it to
become a bit more of that transitionary
space that we see at Glen Abby is you
know I'm going to run in my kids in in
gymnastics or at a rink or in the pool
and and and to see that that that in and
out that I think may drive some of that
that traffic because we are seeing that
that that difference is telling us that
you know I what I suspect is that people
are going into 16 mile and maybe staying
whereas some of that traffic at Glen
Abbey may be people just jetting in and
out. Um although we do we do see
significant stay at at Glenn Abbey too.
So um these are things that that we're
finding really interesting and we'll
continue to kind of monitor um with
that. But there is be no mistake that
the community continues to be absolutely
delighted with having that branch open
as they tell us.
And we are going to bring a six-month
report. Caitlyn is going to work on a
six-month update about about you know 16
miles 16 months six months in um is is
coming in in October.
>> We're going to bring that for you guys
next month.
>> Okay. Second free form question.
>> Um with respect to any any updates on
the uh Trafalar Road branch um that we
that we've been working on.
>> No.
>> No. I mean, it's it's
neither us, the town, or the developer
are in a hurry to sign anything. The
minute we sign something, the clock
starts ticking.
>> Um, and so,
um, and as and as long as it's not
signed, you know, we continue to explore
that option. I think it's a great option
and and and ultimately at this moment,
that would be my first choice. Um, you
know, however, there there are other
conversations about about what Wreck is
doing and so we are being kept in the
loop with that. Um, so as long as it's
not signed, you know, we we do have some
options. Um, that being said, we do
continue to touch base. Um, the the town
um realy solicitor uh
continue to touch base with them. They
are they do continue to be engaged. they
they believe that the library having the
the library at a base of it is is a
benefit for them and is a draw and so
they are still very much committed to
that. It isn't that neither of us we're
both kind of like eh we don't know um
and but it is very much a concern about
the minute we we we sign it then then
that clock starts ticking for our
requirements for for for them. Um, and
you know, when we when we first looked
at it, it was actually earlier than than
what was in the the the forecast. And
so, um, we continue to touch base and
and as we get to a point where we move
forward, uh, the board will get an
update.
>> Okay. And last free form question is
with respect to the portable 16 mile
creek um, library. Is is that currently
in use by uh, the parks and open space
folks?
>> Yes.
>> Okay.
>> Yeah. and that's working out well and
they're taking care of our our coveted
little temporary library facility.
>> Yeah, I think I think they they've been
most mostly sorting out um well, we we
took everything with us and so now they
have to buy furniture to go in it. So, I
think they're they're still in that in
that process. I do believe there are
some staff in there, but it isn't they
aren't fully in there yet because
they're still working through um just
some of the budget in order to to
purchase the equipment to outfit it. Do
we have a term on that agreement
>> with them or is that just just a
>> We don't we don't actually have a a
deadline for it. Um and but it is it is
going to come and some of it is is
conditional to um uh the budget and I I
have to double check um potentially even
the 2027 budget for or 2026 going into
2027 and what their their plans are for
the
um North Ops expansion. Okay.
>> Because one of the reasons they're using
it is that it is where the Norths
expansion is supposed to go. Um, and so
I know that they're looking for for
funding for that. And so that that may
draw some of those those pieces and it
may be that okay, well, we need to kind
of like move it and we need to figure
out where it's going to go.
>> Okay. And and the last point I want to
make on that is if if the opportunity
came along to find property to place
that facility in Polarmo between now and
whenever Polarmo actually comes uh
online, would we be able to reclaim that
space or are we stuck for the duration?
>> No, I don't think we're necessarily
stuck. I think we'd have to we'd
probably negotiate on timing.
>> Okay.
>> Um and that is you know Gabe Gabe
Charles um director of planning does
reach out occasionally. Um he is aware
that that if any opportunities come up
for us to have a discussion. Okay. Um
and then
>> obviously there would be timing related
to both of those. We'd have to go to to
council for budget in order to be able
to move it. So I do feel like there
would be enough time to us to work with
both parks and roads um around that.
>> Great. That's that's the right answer.
Thank you. I appreciate that. Okay. Hey.
Uh, can I get a motion to receive the
CEO update, please? Thank you, Andrew.
Oh, sorry, you had a question, Andrew.
>> Um, just following up on the
>> microphone, please.
>> Thank you. Uh, following up on the, um,
sort of the question about Glenn Glenn
Abbey traffic and 16 mile traffic. just
you know I don't know how much we can
rely on these directly but if we look at
new card holders signed up um Q2 Q2 year
to date this year versus last year 97%
of the net increase came from 16 mile
>> um so
I mean my sense was that like that would
just be new patrons right
>> yeah no that that is a good point is
that it's also shown us that you know
people who go to Glenn Abbey didn't
shift to to 16 mile which means the
traffic at 16 mile a lot of it is new
>> right
>> and that's great
>> yes
>> right
>> yeah okay
>> uh great thank you thank you okay mo
will you give us a motion to receive the
CEO's update please thank you is there a
second to that please thank you Rod all
in favor that is carried we do not have
any confidential discussion items uh is
there any new business to come before
the board tonight
>> not seeing any okay uh the next meeting
is going to be held on Thursday October
15th 2026 right here at 7 p.m. and I
hope you can all be here. Motion to
adjurnn. Thank you very much, Meredith.
Seconded by Nobody wants to go so all in
favor. Oh, I'm sorry. Ray wants to
second that one because he wants to go
home.
>> Okay. All in favor? That's carried. Go
home, Ray.
Good night, everybody. Thank you for
watching. For those who are uh that
tuned in to the um from the public who
are watching us on YouTube, thank you
very much for being part of our meeting
this evening. Thank you for uh paying
attention to what we are doing to manage
your library system. As always, if you
have any questions, never hesitate to
reach out to uh Tara Wong at
tara.wongocville.ca
or myself as chair at jeff.noloc.ca.
We certainly love to hear from you and
your feedback about our amazing
libraries. Thank you everybody and good
night.