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"Cyber Recovery, LRT Damage Claims Dominate" - General Issues Committee - May 6, 2026
Hamilton · May 07, 2026
Sound check. 1 2 3. Sound check. 1 2 3.
Good morning everybody. On this cold,
wet, dreary, fallike day, I'd like to
welcome everyone to the May 6th, 2026
general issues committee. As we have
quorum present uh for today's meeting,
I'll call this meeting to order. A
reminder to everyone in the room with us
here, please if you could check your
electronic device, make sure it's not
going to make any sound during the
meeting. In chambers with us today,
council Francis, Tatis, Bey, Paul's
Clark,
uh, Moren Wilson, Nan Wang online,
councel Cretch, and we have regrets from
the mayor who is away on city business
and council McMe who like many of us
lately is under the weather.
Uh we'll go to approval of the agenda.
Madame clerk, can you advise of items
included in the addendum?
>> Yes, deputy mayor. All items listed as
to be distributed have been added.
There's one withdrawn delegation and one
two added pieces of correspondence.
>> Thank you very much. May I have a mover
and second to approve the agenda as
presented? Councelor Nan, Councelor
Tison, any discussion? Seeing none, show
of hands to approve the agenda.
And that carries. Thank you very much.
Declarations of interest. Are there any
declarations of interest from members
today?
Seeing none, we'll keep moving. Item
five, 5.1 is approval of the minutes of
the previous meeting GIC 26-6 from April
15, 2026. May I have a mover and second
to adopt the previous minutes?
Councelor Way and Council Nan. Any
discussion on those minutes?
Not seeing any. Show of hands, please.
And that carries. We're on now to
section six and delegations. Uh before
we begin begin our delegations for
today, members are reminded that
questions of the delegations are for
clarification purposes only and not for
debate. And to our delegates, you will
have 5 minutes to complete your
delegation. And in 4 minutes in, you
will hear a ding. It's just a reminder
that you have one minute left and you
can start thinking about wrapping up. So
we'll move along to item 6.1 is Anthony
Kelchi respecting the ongoing negligence
regarding 461 King Street East. Anthony
is in chambers here with us and is
making his way down to the podium.
Welcome Anthony.
>> Good morning.
>> Good morning. Go ahead.
>> All right. Uh good morning members of
council. Uh thank you for the
opportunity to speak today. Uh my name
is Anthony Keelchce. I am the owner of
2835772
Inc. uh which holds the property at 461
King Street East. I am also the owner of
Vertical Staffing Resources Inc. a
staffing agency that operates out of 461
King Street East and once had a strong
presence here in Hamilton. Beyond my
business interests, I am also a resident
of Stony Creek. My family lives here, my
children attend school here, and I am uh
contributing as a taxpayer. I'm here
today to address a significant financial
and operational harm that I have
experienced as a result of the city's
actions and inactions related to the
property of 461 King Street East. The
staffing business we operated out of 461
King and the adjacent properties 455,
457, and 459 King Street East. On
January 20th, 2025, I received an order
to comply under subsection 15.9 of the
building code act. This order was based
on reports prepared by Element Forensic
Engineering retained by the city which
concluded that my building was
structurally unsafe and required
immediate action. The order required
that within 7 days I retain a
professional engineer, confirm the
structural independence of the building,
obtain permits, and cease occupancy
potentially. The timeline was extremely
difficult to meet. Yet, I acted
immediately and in good faith to comply.
My engineer's findings were clear. Uh
the first first the building at for Can
I move this down?
>> Thank you. I'm I'm on my tippy toes. Um
so my engineer's findings were clear. Uh
first, the building at 461 King Street
East is structurally connected to the
neighboring buildings through shared
beams. This is consistent with its
construction in the 1930s, well before
modern building codes required
independent structures. In other words,
this is a legacy condition inherent to
the entire row of the buildings. Second,
the neighboring properties had not been
adequately stabilized. This lack of
stabilization caused physical damage to
my building uh including brick
displacement and the need for
repointing. Third, a critical beam
supporting the front facade of my
building had significantly deteriorated.
This deterioration was accelerated after
it was exposed during investigations
required by the city, leaving it
vulnerable to the elements for many
months. Despite these circumstances,
many of which were outside of my
control, I was issued a cease occupancy
order and required to complete extensive
repairs at my own expense. I com uh I
complied. I acted quickly. Uh but the
financial consequences have been severe.
Uh the initial uh structural concern
stemmed from conditions linked to the
neighboring properties which the city
had.
>> Sorry, if you could just step away from
the microphone just a little bit. Sorry.
Creating some distortion. It's hard to
hear.
>> I apologize. Is this better?
>> Yeah, that's good.
>> Okay. Should I start again?
>> No.
>> All right. The initial structural
concern stemmed from the conditions
linked to the neighboring properties
which the city had failed to properly
stabilize for approximately 29 months
following the facade collapse on August
2022. Uh this delay is documented in
correspondence from the city staff. I
also have reason to believe that this
entire situation stemmed from an LRT
drilling um that caused the facade to
fall of the neighboring properties. Um,
as a direct result, I incurred $160,000
plus HST and repair costs to restore the
facade and the interior of my building.
Additionally, the cease occupancy order
issued on February 11, 2025 displaced
two families, forced me to halt
operations and vacate the property, uh
resulting in about $90,000 in lost
revenue to date with ongoing monthly
losses of approximately $2,500 as I
remain unable to lease the commercial
space due to an ongoing safety concern
and obstruction that is caused by the
neighboring walkway structure that is
now creating a pinch point at the front
door of the building. Furthermore, my
business, Vertical Staffing Resources,
Inc., was forced to shut down its
Hamilton operations. Uh, what once was a
thriving recruitment office, has been
reduced to a fraction of its former
capacity, resulting in estimated losses
of approximately $400,000.
Uh, in total, the financial impact
across both entities is substantial and
ongoing. I stand before you today not
only to outline these damages, but to
seek a fair and reasonable resolution.
The total compensation being sought uh
for the direct uh cost, revenues, and
general damages is approximately $1
million. My goal is to resolve this
matter collaboratively without the need
for legal proceedings. I believe there
is an opportunity here for the city to
acknowledge its role and work toward
mutual and acceptable resolution. Thank
you for your time and consideration. If
you have any questions, thank you.
>> Thank you very much for your delegation,
Anthony. Uh we do have questions. Uh,
Councelor Brad Clark, you're up. Go
ahead.
>> Good morning, Chair. Just a couple of
questions of the delegate. Thank you for
appearing today. I'm looking at um the
front view of the properties at 461A and
461B
and C. Those are the properties that
you're referring to.
>> Correct.
>> You indicated
um that you ordered to basically get out
of the building and fix the building.
paraphrasing.
Um, who inspected the building inside?
>> Inside?
>> Yes.
>> Um, so I was ordered by the city, the
building, uh, uh, department, um, to
have an order to comply. I was told to
get my own engineer. Um, this stemmed
from the, uh, element forensic, uh,
stood in front of my building, looked at
it, noticed that there were gaps in
between the two buildings. On the one
side it we don't share a party wall
right so it is a standalone on the left
side uh we share we share a party wall
with 455 457 and 459 and there was a gap
because the buildings of 457 was moving
away because of improper stabilization
so therefore my building was deemed
unsafe
>> but nobody ever entered your building
>> no you guys entered yeah multiple
occasions I provided uh access.
>> So, the inspectors went inside the
building to see the structure,
>> correct?
>> Inside the building.
>> Yes.
>> Okay. And uh can you just provide
clarification? You said something about
a drill causing a collapse. Yeah. How
did you come to that conclusion?
>> So, through conversations I I've had
with u you know, building um city city
workers. Um you know, I was told that
this stemmed from the LRT drilling. I've
actually put in a freedom uh request for
information to the city to get access to
19 different uh element forensic
reports. Um the you guys never responded
and never provided it. And I believe
that in those 19 reports it does state
that the LRT drilling caused this.
>> I have reason to believe.
>> Thank you. Thank you for appearing
today.
>> You're welcome.
>> Okay, I'll just do a last look around
and see if there are any other questions
for our delegate.
Uh, not seeing any. So, thank you very
much for providing this information for
committee to consider, Anthony.
Appreciate it.
>> Thank you very much.
>> Oh, councelor Clark.
>> Yeah,
>> there you go.
>> Thank you, Chair. Stemming from that
delegation, is it possible that we get a
report from staff on this situation at a
future meeting?
Yeah. So I believe that there is an
outstanding direction to staff that was
uh in camera back last year and if there
are further questions on the matter just
due to the nature of it, it is it would
be possible or would be possible to deal
with that in camera today if you'd like.
>> Just interested on the timing.
>> Yeah. So to LC McCrae, I think that is
something that we need to talk about in
camera.
>> So uh through the deputy mayor, um what
we could do, we have a couple of
options. we can take the information
from an Anony's delegation and receive
it and refer it to staff for a report
back to the next general issues
committee or a future general issues
committee meeting for the timing on that
as far as staff goes that we could see
when staff would be able to report back
on an update on his delegation.
Some of it could be in camera, some of
it might be in open session.
>> Um, yes. Uh, councelor Nan, would you
like to move the motion then?
>> Okay.
>> Okay. Okay. So,
>> and I'll second that.
>> That's a motion moved by councelor Nan,
seconded by councelor Clark. Is that
direction clear enough? Do we need to
have anything in writing or is that
understood? It's understood. I'm looking
at GM Prasad. That's understood. Okay.
>> So, sorry through the deputy mayor. It's
not clear with me. So, is it the next
general issues committee meeting?
>> Okay. Great. Thank you.
>> Okay. So, it's been moved and seconded.
Is there any discussion on that motion
before we go to a vote?
Not seeing any. So, that'll be an
Eastcribe vote.
And we're just going to take a moment to
get that up and then the vote will be
before committee.
The vote is now up.
Sorry.
>> Okay. And that carries unanimously.
Thank you very much everybody. We have a
next step on this file.
Okay. Moving along. Item 6.2 is Dr.
Zobia Javeed, Clean Air Hamilton to
present the 2022 and 2023 progress
report for Clean Air Hamilton. And that
is a virtual delegation. Welcome.
>> Thank you so much. Good morning
everyone. I hope you can hear me fine.
Um I'd like to share my PowerPoint slide
deck. Um, I'm not sure if you're sharing
from their end, but I'm going to try to
see if they can do it. Uh, it's my first
time on the WebEx here, so please, my
apologies if it's a little bit delayed
in my end.
>> Okay. Yeah, go ahead. Okay, we can see.
There you go. We can see the notes, so
you probably want to have the
presentation screen shared instead.
>> Yeah, I can see. Um, sorry. Give me one
second. I have double monitor. I can see
it. It's a full screen in my end. So,
I'm going to try one.
>> You just want to switch switch the
screen. You're sharing, I think.
Let's try this.
>> Is that better?
>> And there we go. Go ahead.
>> Thank you everyone uh for having me here
today. Uh, my apologies. I couldn't
figure a last delegation. I was supposed
to be here in April to do this. So
great, I I was able to connect today. Um
today I'm here to just present this
information for 2022 and 2023 progress
report for cleaner Hamilton. Um and and
the goal here is to just share this
information with you and uh and for the
council to receive this information. Um
I am the chair for the cleaner Hamilton.
Um and um those of you who are not very
well familiar with Cleaner Hamilton, it
is an armslength non-for-profit
organization under city of Hamilton. It
is a multistakeholder community-based
initiative. Um altogether we were
established to implement recommendations
from the 1997 Hamilton air quality
initiative. Um altogether the website
for cleaner Hamilton is as follows. um
that you can see here on the link al
together.
Our work is grounded in science-based
decision- making. We have diverse
perspective in consensus building. We u
meet monthly with our members and we
bring together representations
um from industry, government and NOS's
um and other community members all
together. there is a very collaborative
structure to cleaner Hamilton and our
goal here is to really work together to
address complex air quality challenges
uh within Hamilton altogether and these
are just some of the names of the
members who are attending our monthly
meetings al together and some of the
members pictures that you can see here
as well
uh moving forward um I'd like to talk
about some of the slides around
Hamilton's air quality trends that we
have gathered uh from this progress
report. The slide highlights trends in
particulate matter, specifically total
suspended particulate tsp uh particulate
matter uh 10 and particle matter 2.5.
Overall, we're seeing long-term
improvements reflecting regulatory
efforts and local initiatives
altogether. There are still localized
variation especially near industrial and
hightra areas. We have monitoring. We
suggest that continue monitoring is
essential to understand neighborhood
level exposure and protect vulnerable
population altogether as well.
Um here we're focused on toxic
pollutants such as benzene and benzil
opyene. These pollutants are important
due to their potential health risk
specifically carcinogenic effects. While
the trends are showcasing here on these
slide uh that there is progress over
time, levels can still fluctuate
depending on industrial activity,
seasonal variations and so forth. This
again reinforces the importance of
ongoing monitoring and targeted
mitigation strategies to address some of
these toxic pollutants.
Um moving forward we also have um
nitrogen oxide, nitrogen dioxide, sulfur
dioxide and ozone. These pollutants are
linked to respiratory health impacts and
smog formation. We have seen
improvements in some pollutants partly
due to emission control. However, um
ozone remains a challenge as it is
influenced by regional and transboundary
sources and not just local emissions
altogether.
Um in addition to this uh we are
focusing on several other key priorities
within cleaner Hamilton. We have an
upcoming 2026 upwind downwind
conference. The theme for this year's
upwind downwind conference is addressing
environmental racism and and inequity
issues in urban air pollution. It is
scheduled for May 26th um from 8 a.m. to
4 p.m. It will be taking place here in
Hamilton David Brily Health um sciences
center. Please feel free to attend if
you have the availability. We're
expecting bright speakers, vendors,
student posters in a lot of networking
to really become familiar with
Hamilton's air quality and find a
pathway to move forward al together as
well.
Um, in terms of our future action, we'll
continue expanding education and
outreach efforts through cleaning
Hamilton to improve public awareness. Um
we have a major priority enhancing air
quality monitoring especially especially
at the neighborhood level through
partnership. We're also uh looking to
apply a land use compatibility lens to
better inform planning and decision-m.
Ultimately all of this work supports our
goal of protecting the health and
well-being of Hamilton residents
altogether. Um so we hope to continue
our efforts towards better air quality
within Hamilton altogether. On behalf of
Clean Air Hamilton, I'd like to say
thank you and happy to take any
questions. Thank you.
>> Thank you very much, Dr. Jav. Uh we do
have a speaker list. I'll go first to
Council Wang.
>> Thank you for your delegation, Dr.
Javid, and thank you for your work on
the Clean Air Hamilton team. I know that
uh you've just been kind of put into
that space uh recently. Um I just wanted
to answer a quick qu quick answer was
we're looking at the 2022 and 2023 data.
We're in 2026. So why the lag?
>> Um again shift that was happening
internally as you pointed out. So there
were delays in terms of finalizing the
report and and obviously there was no
chair on this role. that we were just
waiting for that role to get filled in
and eventually um but now the report is
completed and I think we're not at a
good stage to take cleaner Hamilton
forward. So one of the key things that
we wanted to do was obviously present um
this was historical data and I have
nothing to do with this data. This was
all beyond my time but I wanted to make
sure that we're moving forward and
present some of this in our upcoming
upwind down conference as well while
we're setting up the new strategy for
cleaner Hamilton and how we move
forward.
So it's always going to be um you know
lag but yes this is this is a long gap
alto together.
>> Thank you. Uh just another question
around um the information between 2023
and today is going to be vastly
different I think um than what we saw in
2023 given that
for example has had their sight specific
standards lapse. Uh if you look at the
ham ham and air network uh we are seeing
um rises in benzene and benzoap pyrene.
So what are as you're moving into a new
direction what is that direct? What can
you give us a sense of how you want to
um try and tackle some of these big
problems given that they are really um
specific to the MECP
um and keeping businesses accountable.
So, how does Clean Air Hamilton see
itself as you're developing this new
strategy?
>> Great question. And I think one of the
key thing that we start to do, and I
think this just happened last month, we
are setting up our three-year strategy
for cleaner Hamilton. Uh we are trying
to work in a more collaborative fashion.
We want to hear all of the various
different voices around the table,
including, you know, we want to have
MECP, we want to have other partners, we
want to hear from everyone. So again,
that's one piece that we're trying to
do. Really put that that vision together
and and and sort of setting that
strategy in terms of what are going to
be our priorities. What are we going to
be focused on? Where's the funding going
to come from? There's a lot of those
barriers that we'll have to kind of
address right now. Um obviously we don't
have much we don't have any funding for
cleaner Hamilton which is obviously very
problematic if we're trying to move
forward. We also have started certain
working groups under cleaner Hamilton
and one of the working group is
specifically looking at education and
outreach group. Another one is
specifically looking at sort of
datadriven decisions. So we're now
forming very specific sort of working
groups that are going to be addressing
some of these sort of key uh sort of
questions in terms of how should we be
going forward all together. So again
we're we're starting literally from from
scratch if I'm if I'm not mistaken in
order to really set that vision for
cleaner Hamilton and obviously to make
sure that we have all of the right data
and an up-to-date data all together as
well.
>> Okay. Thank you chair. Just a quick um
sort of comment back to the delegate is
that I am hopeful that we will continue
to work very closely together because in
ward 4 DeFasco has had their um sight
specific standards lapse and then we are
still waiting on an industry standard.
These are problems and challenges that
are far beyond my role as a city
councelor. So, my hope is that we can
lean on the Clean Air Hamilton folks
with all of their academics and their
industry professionals to help us with
um solidifying the messaging to ensure
that we are um living in a healthy uh
clean air environment in definitely W 4,
but in Hamilton in general. Thank you.
>> Okay. Thanks, Councelor Wang. Next, we
have Councelor Clark. Go ahead, Council
Clark.
Oh,
>> my apologies. Sh. I'm not sure why it
popped up. I didn't have a question.
Okay.
>> Second time my name popped up.
>> Okay. We'll keep moving.
>> Kind of spooky. There's a ghost in here.
>> Okay. All right. Well, we'll keep an eye
out for the ghost.
>> Thank you.
>> Okay. Uh, councelor Ned,
>> thank you through you, uh, Deputy Mayor,
uh, to the delegate. Thank you so much,
uh, doctor, for your overview and
presentation. I noticed that the
presentation wasn't attached to uh your
delegation. So if that could be shared
with committee that would be helpful. Uh
we have a lot of interested residents
across the city for whom this data is so
very important. Um I was curious though
doctor if you could comment on I
appreciate that the work of clean air
Hamilton focuses on the particulate
matter in the air. Has there been any
discussion about that particular matter
settling and the impact of that
particular matter settling on the
quality and health of our local city?
>> Um no I I don't think we've gone that
far yet. um we have started to have
discussions around more around emerging
pollutants and started to think around
yes we're focused on some of these
historical um pollutants or toxic
pollutants in parkland matter are there
other gaps that we need to start filling
al together and I'm going to be very
honest I think one of the barriers right
now for us is um as much as we have you
know great partners right now who are
willing to work with us to collect this
data we are going to have gap when it
comes to funding we're going to have gap
in terms because we don't have a you
know per se staff that is direct like
yes we have one person who's supporting
with administrative task for cleaning
Hamilton but I think if we're really
looking forward to advance the work for
cleaner Hamilton um you know at some
point I'd like to come in to the council
to be requesting certain funds in order
to um in order to support some of the
work that we can do through cleaner
Hamilton because I think there's so much
potential for this uh for us to do more
data collection do more education more
more advocacy see more information
sharing with the public altogether as
well. I think that requires all funding
and and I think right now that's our
biggest barrier.
>> Thank you so much. I look forward to
that scope clarity coming back to
general issues committee and continuing
the conversation. Certainly is a
critical issue for W 3 residents. Um I
it's shared I think between the entire
lower city as the impacts kind of drift
around in terms of the way that the air
moves but more also very importantly
from a public health perspective as uh
the board of health continues to uh do
what we can within the municipal realms
authority to push for stricter
provincial regulations but more
importantly ensuring that we're building
a future Hamilton where the health
quality um isn't so inequitable. Uh and
currently the inequity between the
quality of air and its associated uh
diseases is u profoundly uh
disproportionate. And that depth of
inequity really needs resolution and
that resolution is only possible if we
have every single significant
contributor and stakeholder across the
city working from the same song sheet.
So really looking forward to uh what
you're able to bring back. Thank you.
and and please feel free to come to the
upwind downwind conference and I think
all of the things that council you
mentioned I think you know I think it's
going to be a great conference
addressing some of those topics that you
just mentioned around environmental
racism inequity issues here for for
Hamilton but generally around what what
are the trends we're seeing across as
well Ontario as well so I think great
learning for everybody
>> okay thank you next on our speakers list
councelor Moren Wilson
>> uh thank you Dr. Jav um councelor Nan
was uh asked my question about if we can
get a copy of the presentation and if
you're keen on forwarding that to the
clerk's office if you could also advise
on who should we contact when we have
subsequent questions about the
presentation
>> definitely um I I I can do that I can
I'm happy to share the presentation
again and uh we do have an air quality
uh corer email address I'm happy to prov
provide that. I'm also happy to provide
my email address as well. Um where you
you can contact me and we can find you
the answers. If it's related to trends,
we can go back to MECP because they're
the one who collected this data and did
the trend analysis as well.
>> Okay. Thank you. Could you just speak
Thank you. Could you just speak a little
bit more in what we might anticipate um
in the future? You mentioned
compatibility of land use and air
quality. Would you care to just
elaborate a wee bit through the chair?
Um definitely I I think there's so many
different directions cleaner Hamilton is
kind of as I said we're still in the
early stages to put the new strategy
together. Um based on some of the um
upwind down conference and some of the
feedback we're going to be getting from
that and some of the workshops that we
just completed last month. Our goal is
really to put something together that is
going to be meaningful for for city of
Hamilton altogether. But again it needs
to be something meaningful. Uh so again
we want to be looking at um
transportation sector. We want to be
able to look at um you know wonderful
communities altogether as well. We want
to be looking at industries. We want to
be look at land use planning. All of
those various different aspects that can
impact air quality here in Hamilton and
how we need to start working together in
a more collaborative fashion rather than
working in sort of silos al together and
putting you know duplicating our efforts
all together. So I think through cleaner
Hamilton we're trying to bring different
voices together. Um, I'm not too sure
how it was done historically, but that's
really my aim now is to really bring
that lens together of hearing different
voices and really bringing innovative
solutions together. We might not be able
to tackle every single thing through
cleaning Hamilton, but again, at least
we can bring that education and
awareness pieces and bring voices
together and start having dialogues.
Maybe not everything is done by cleaner
Hamilton. It's done by our industry
partners. So for them to understand that
this is going to be um the actions are
not going to be just taken by cleaner
Hamilton. We're bringing people
together. It's going to go back the
accountability is going to go back into
industries accountability is going to go
back to others who have you know who
have the resources who might have the
the funding and who might be able to
take some actions on some of these items
al together as well.
>> Thank you very much. I um I have some
follow-up questions from some of the
slides uh but I'll do that offline uh
when your contact information is
provided. Thank you for your delegation.
>> No problem. Thank you.
>> Okay. Thanks, counselor. Next, Councelor
Tatterson.
>> Good day, doctor. Um, in looking at your
slides, I I see that we're trending down
in many of the areas, and I'm just
trying to I'm just wondering in layman's
terms, what does that mean? Have we gone
from very bad to not so bad? Have we
gone in in terms of health effects, have
we gone from bad to to good? Where are
we standing as of right now?
Uh that's a very difficult question
because I think it was pointed out very
nicely before that the data itself is a
historical data that we are looking at
based on now I think we start to compare
2026
um or 2025 I think we might have
altogether a different story al together
um again what we're seeing alto together
it's going to be as good as the emission
controls we're going to have the
different types of regulatory efforts
there needs to be in place And I think
we're still at the early stages where
we're trying to link all of these
various different toxic pollutants and
their direct impact on health quality
and mental health. I know there's a lot
of discussions now on these air
pollutants and how these could
potentially directly link not just with
the respiratory health but mental health
altogether as well. So I think we're in
still very early stages and I don't want
to comment at this point where we are at
this stage u because the data itself you
know it's it's historical data and I
think it might not be fair uh to say
something that we might not be true for
for Hamilton residents that um in terms
of air quality. I think we're still
we're still progressing but the the
progress needs to be faster. Um
obviously it needs to be more resources
needs to put in place here. more funding
needs to be put in place. I think those
are are bigger challenges for us right
now. And I think, as I said, Cleaner
Hamilton will look to have some
financial support in order for us to,
you know, um, stop some of those delays
because now we're relying on partners to
contribute. We're relying on partners to
provide their support, which is great
because we want this to be
collaborative, but I think there are
certain things we could potentially do
it as well from Cleaner Hamilton side,
too.
>> Okay. Listen, thank you. I I I see this
for it's a it's a more in-depth
conversation going forward. Um one last
question, the ozone issue, it kind of
was stable. Can you just make some, you
know,
some comments about that and and why why
you think that's so?
>> Uh,
again, because this is historical data
and and this was done bit way before my
time, I I would rather take this
question back and I can potentially
respond to that question in terms of why
we saw what we saw in historical data
and where we stand today. if that's okay
with you. I I can I can take this uh
data back to MECP because they might
have the 2025 data or 2024 data as well
to add on to that.
>> Okay, no problem. Thanks for that and um
carry on with the good work.
>> Thank you.
>> Okay, thanks counselor. We don't have
anyone else on the speakers list. So,
thank you Dr. for your delegation. Uh we
can look forward to your presentation
and contact information being shared
through the clerk and any follow-up
questions can happen from there. So,
thank you very much. Have a good day.
>> Have a good day everyone. Bye-bye. Okay.
So, I'll need a mover and seconder to
receive the delegation, please. Council
Wang, Council Nan, all those in favor,
show of hands.
That carries. Okay. Item 6.3, the
delegation there has been withdrawn. So,
we're on to items for information. Uh,
there are no objections. May I have a
mover and seconder to put items 7.1 to
7.3 on the floor, all three of them, as
they are all subcommittee minutes to be
received. Councelor Clark, Councelor
Pauls. Is there any discussions on any
of these items?
Seeing none, we'll need a show of hands
to receive them. All those in favor? And
that carries unanimously.
Okay. 7.4 management update on Red Hill
Valley Parkway inquiry. Could I have a
mover and seconder to put the item on
the floor? Councelor Wang, Councelor
Moren Wilson. Is there any discussion on
this item? Please populate the speakers
list.
I'm not seeing any.
Okay. So, we just need to receive this
report. Uh that'll be a show of hands.
All those in favor?
Any opposed? Seeing none. Okay. That
carries.
7.5. Uh report CM250007B,
Build Back Better Project Portfolio
Update. Uh Patricia Leechman, director
Enterprise Portfolio Management Rebuild
and Transformation will provide
committee with an overview of the
report.
Director Lean
is the director here.
Okay, I'm just going to pause for a
moment.
>> City Manager Clunky.
>> Uh through you, Mr. Chair. I know she
was planning on attending, so I'll I'll
get her here now, but I propose moving
forward while we we gather her.
>> Okay.
So, do we uh
>> Okay. So, we will defer this report to
after the next item if that's okay with
committee. We'll need a motion for that.
Councelor Nan,
Councelor Wang. Okay. Show of hands to
defer that to the one spot. Okay, that
carries. So, we'll move on in the
meantime to 7.6. That is report
PEED26072,
innovation and planning approvals,
Bloomberg Harvard innovation track and
Bloomberg implementation accelerator
program updates. So I'm going to go
right back to city manager Kucky uh to
introduce the presentation
>> through you Mr. Chair. City manager
Marne Kucky. Thank you. As city manager,
I'm pleased to share the progress that
we are making uh to improve how
development applications are reviewed
and approved in Hamilton. And through
our participation in Bloomberg Harvard
innovation programs, we are testing and
advancing practical changes that are
already helping to speed up timelines,
improve communication, and make the
process easier to navigate. This work
supports council's commitment to
enabling 47,000 new housing units by
2031.
with a focus on improving our customer
experience and timelines to support
businesses, developers and residents. Uh
this is also complemented by work that
is being undertaken with our new
permitting, planning, licensing and
building software that is going to be
launched in June of 2026. So, lots of
hard work being done by staff to advance
this and respond to the feedback that
we're receiving from the community. So
before I turn it over to GM Prasad, I
just want to acknowledge the work of GM
Prasad and the whole planning and
economic development team as they're
advancing initiatives like the Bloomberg
Harvard innovation and um software
systems development and implementation.
So thank you to that team and I'll turn
it over to GM Prasad to introduce.
>> Yes, thank you very much city manager
and Mr. Chair. Thank you. I'm Arvin
Prasad. I am the general manager for
planning and economic development. Today
I am pleased to introduce item 7.6 on
the agenda and this is an update on the
city's participation in the Bloomberg
Harvard Innovation Track Program and the
Bloomberg implementation accelerator
program. The city participated in the
Bloomberg Harvard innovation track
program in 2023 and 24 where we
developed a portfolio of initiatives and
chose two pilot programs for further
development that staff are going to
update you on today.
So to help further develop other
initiatives, the city was chosen to
participate in what's called the
Bloomberg implementation accelerator.
Now this allows Bloomberg to train more
staff on the use of innovation and
design thinking. Uh and that so this is
more training that what they would have
learned through the innovation track
program. Through that two additional
initiatives were developed that staff
have been working to advance over the
past year.
The initiatives have emerged from the
two Bloomberg programs and it
demonstrates the city's commitment to
continuous improvement and the use of
leading technology. All of which aligns
with our work and our work is simple
here. We want to simplify, we want to
clarify and we want to speed up planning
approvals processes. So today I am
pleased to introduce the staff who will
be presenting the update on these
Bloomberg initiatives. We have Eric
Heinbecker. Eric is a planner too with
our site plan team and Mark Keller. Mark
is the program lead also in the site
plan team. So I'm going to provide uh
send it over to our staff for these
exciting initiative updates. So Eric and
Mark.
>> Thank you GM Prasad. Welcome gentlemen.
>> Good morning through the chair. Oh thank
you. and we'll move the desk up there.
>> Good morning to the chair. Uh my name is
Eric Heimbecker and I'm a planner with
the site plan team in the planning and
economic development department. I'm
joined here today by my supervisor and
program lead for the site plan team,
Mark Kaylor. Um today we're here to
present to you an update on the
Bloomberg Harvard.
Today we're here Gotcha. Today we're
here to present to you an update on the
Bloomberg Harvard implementation program
uh which was originally presented to you
in April of last year.
In 2023 and 2024, the city participated
in the Bloomberg implementation Harvard
implementation program after the mayor
put forward an application to the
Bloomberg Center for Cities with a
challenge to staff improved the
development planning process. Through
consultation with staff, developers and
consultants, external stakeholders,
staff selected two ideas to become
pilots under the initiative, the all for
one site plan pro pilot and the first
wave application pilot. The city was
also accepted into the Bloomberg
implementation accelerator program in
2025. Through this program, staff were
coached to accelerate design,
development, and implementation with two
themes in mind, the quick win and the
big bet. In alignment with these themes,
staff selected the minor variance
application brochure as a quick win and
the planning application information
website as a big bet.
The first pilot under the initiative is
all for one which builds on the
challenge to improve development
approvals process by setting setting
accelerated review timelines for
affordable housing projects and by
promoting increased collaboration
between city stakeholders and
applicants. Specifically, the pilot
commits to providing preassessment
within 14 days, conditional site plan
approval within 30 days, and committing
to reduce the commenting deadline from
28 days to 14 days for all technical
submissions.
Currently, the average municipal
processing time for files under the
Alpha 1 pilot have been reduced by 46%
from the application for preassessment
through the second technical submission.
The pilot has also exceeded its own goal
by 2 days providing conditional site
plan approval in an average of 28 days.
Next few slides I'll provide a brief
overview of the applications under the
pilot that have received conditional
site plan approval.
The first application that has received
conditional site plan approval under the
alpha one pilot pro program is 2800
Library Lane. The proposal consists of a
three-story 111 unit seniors building
which includes 55 affordable units. The
city's all for one processing goals have
been met for this file.
The next application under the pilot is
95 Denduran Street South, a five-story
14-unit building designed for indigenous
students and their families attending
McM McMaster University and Mohawk
College. Similarly, the 2800 Library
Lane staff have met the processing
goals.
The third application received through
conditional rece that has received
conditional approval through the site
plan all through the all for one site
plan process is 120 Wentworth Street
North a four-story building consisting
of 50 affordable dwelling units. While
120 Wentworth Street North has not
received did not meet the processing
goals of the pilot, staff have been able
to take the lessons learned from the
from the file shortfalls and apply and
apply it to the pilot as a whole.
In February of 2026, we circulated an
anonymous questionnaire to all
individuals involved in the all for one
pilot to receive feedback on the pilot
and its objectives. Responses from
owners, applicants, and agents were
generally agreeable that the pilot has
met the has met the objectives while
city staff who responded provided a more
neutral response to the same questions.
In addition to the questionnaire, we
offered an opportunity to provide
feedback on the pilot. Included on
included on the slide are key themes of
the comments that were received which
have been generally supportive of the
initiative.
The second pilot under the Bloomberg
Harvard implementation initiative is the
first wave application pilot. The pilot
included AI technology to review
lowdensity zoning applications for
conformity against the city's zoning
bylaws.
Results on how designs may not conform
were provided back to testers in a clear
and easyto read report. Through
participation in the first wave pilot,
staff saw many potential long-term
benefits of implementing the AI
technology and as a next step are
investigating the expansion of the pilot
into different types of applications
with the eventual goal of allowing
customers to use AI to check their
applications before submitting to the
city.
Mark Kaylor again, I'm a program lead
for site planning. I'm going to walk you
through the initiatives that emerged
from the Bloomberg Harvard or sorry just
Bloomberg Bloomberg implementation
accelerator program.
So the first uh initiative under the
program is called the big bet. Uh this
is um an initiative to develop a public
facing planning application information
website. So currently planning division
makes all planning application
information available to the public on
request through email, phone or at the
planning counter at city hall by
providing application information on a
website. Residents, business owners,
real estate agents, investors, they'll
all be able to access this information
on their own uh computer or mobile
device. So through the implementation
accelerator program, we developed a
wireframe or a mockup of the website.
It's shown on your screen. The website,
it would include a map and search tools
that would allow the public to um search
for development activity occurring in
their neighborhood. Uh it would also
have application specific information on
a page that would include timelines, uh
contact information, uh description of
the proposal, and then also links to all
the documents that were submitted in
support of the application under the
planning act.
And then there would be an archive
function. So the last page you'd be able
to look at applications that were
approved previously, look at the
documentation. Um, and that information
we anticipate would stay up there for
approximately 2 to 3 years to allow
residents to know kind of again what was
approved, what's being built, uh, in
their neighborhoods.
So staff anticipate a number of benefits
of this website. We see it improving
access and transparency for residents,
allowing them to better participate in
the public consultation process. There'd
be better access to development
information for development uh
developers, business owners, investors.
We heard from economic development that
they're often asked for this type of
information. Uh they would now have an
opportunity to just find it online.
And uh another kind of spin-off benefit
is staff currently spend um some of
their time responding to requests for
information, putting them emailing
links, emailing documents, responding to
phone inquiries. That should this should
cut down on that, giving staff more time
to focus on processing development
files.
The second initiative, it's uh called
the quick win under the program. staff
were uh tasked with developing something
that could be implemented very quickly
during the the time frame of the
program. Um so staff chose a application
or sorry as a minor variance information
pamphlet. Uh it was designed to be very
userfriendly plain language. It gives
residents, staff the information that
they need to understand the m variance
process, how to navigate it, um where to
find more information and that again is
shown on the screen and was distributed
by the clerk.
Our next steps for the Bloomberg
initiatives for the all for one, we're
going to extend this pilot until the end
of 2026. We're also expanding it to
include some pri priority economic
develop development projects to get more
um applications through the pilot. We're
also investigating the expansion of the
first wave application pilot to include
review of of zoning compliance for low
density and medium density residential
building types. We're further developing
that prototype for the application
information website using software that
we were able to purchase through funding
from the Bloomberg Center for Public
Impact. Uh and finally, we're looking to
complete more brochures for other common
application types similar to the minor
variance information brochure that can
be distributed to public and uh staff.
And that concludes our presentation.
Happy to answer any questions.
Thank you very much for that. Uh I don't
think it's a surprise that your
presentation has generated some
interest. We do have a speakers list.
First up is councelor Wang.
>> Thank you for your presentation.
Uh question around the um big bet
planning application information
website. Um the mockups that you made
look a lot like eztory maps. So what's
the difference between what you're
developing the prototype for and an
eztory map for example? and why would
the big bet be better than what we
currently have available
>> through the chair. Thank you for the
question. Uh I'll start with the the
software that it's kind of based on. The
city currently uses an engagement
platform. Uh it's through a company
called Granicus.
>> So through part of our process through
the Bloomberg was to do a municipal scan
of of other municipalities. Many already
have websites like this. and we found
that granicus was one of the tools they
were using. So we have access to that
software already. It was kind of it made
sense that we would use that. So um
there is no component of eztory maps.
Currently we have mapping online
um where you can search for development
applications but you can only find very
very generic uh descriptions of what's
being proposed. there's no kind of
application
um specific page that I was showing you
where you could access all the the
status updates and files. Um so there
will like I said be a mapping component
likely based on EZRI but the software
used to to build those pages is uh is is
the engagement platform that city
already uses.
>> Okay. Thank you. My follow-up question
then is um how would the public be able
to scrape data out of this new big bet
um prototype? Uh how will it feed into
say our open data platforms or anything
like that? Because there is a lot of
information on planning development um
documents that could be used to for
research purposes. So how do they talk
to each other?
uh through the chair to the counselor. I
I think that was something that we heard
through our engagement on it that it
should be very searchable and used for
research purposes. So that's something
that we're aware of and we'll work with
it on. Um
yeah, we did receive feedback about how
we can kind of optimize the pages to to
allow easy search through Google or or
um other kind of tools like that. But
yeah, it certainly would be a very
powerful research tool for for many
people.
>> Thank you. I think another question is
what did why did it take so long to get
us here? Because other municipalities
have been doing this for a really long
time. So why did perhaps that's left for
the report but
not sure
>> the chair? if anyone else wants to take
a crack at that, but I can take kind of
give my perspective. Um, at a staff
level, certainly this is something that
we've wanted for a long time. People
who've worked in other municipalities
know that these tools exist. Um, I think
there's probably a number of of uh
factors, COVID and cyber attack
certainly being some of them. It has
been on kind of the work plan for a
while, but um Bloomberg was an
opportunity to really give it some
momentum and and get something
developed. uh using their unique kind of
project management style. Um again with
everything else that we're implementing,
new new PPLB software, new process
changes, uh provincial legislation, all
that. But this has certainly put it at
the forefront and we're getting some
momentum to hopefully get something very
soon. Okay.
>> My last question through your chair is a
question on this beautiful handout. This
handout looks great. It really does give
the amount of information that I think
uh just regular public that's kind of
going through the COA process that may
not be professionals would understand.
But what's our plan on how we educate
and socialize this because uh what we're
also hearing is that sometimes what
happens in a pre-conultation doesn't
necessarily line up with how COA
actually delivers the the actual result.
So how do we educate? How do we um
evaluate the effectiveness of this? Like
how are we taking this beyond the
prototype here and actually implementing
this in a way that will make it better
for customer service.
>> So it looks like Ken would like it or
Sean uh our manager would like an
opportunity to answer
>> through you to the chair. Sean Kenny,
manager of site planning. Um, I was the
uh the lead um on this uh aspect so I
can answer some of your questions. Part
of it was this is just a starting point.
Um and I have vast experience in
committee of adjustments spending 12
years in it and also being a on the
board of directors of the Ontario
Association of Committee of Adjustments.
It is a simple process but it is a
complex process. Um, so we started out
um with a simple pamphlet to explain um
to staff who are not used to commenting
on applications to the general public
who have to make an application because
they went to the building per uh
department to build a deck. They found
out that their deck did not meet the
zoning and they're now in a bit of a
freak because they have to apply for yet
another process. So we tried to build
this thinking of what the general public
needs and simple staff. So this is just
a start. Um there is definitely more
information that we um can and need to
provide. Um so I wouldn't look at this
as being the be all and the end all of
this is just the first item. Uh the
intention is to roll this out and
provide further information um on
whether it be in a pamphlet or on the
website for committee of adjustment, but
also to include all the other planning
applications that you as counselors or
your council staff get uh asked um so
that you would be able to provide a link
to a website or a pamphlet to somebody
who wanted it. So this is really just
the start.
>> Thank you. Those are all my questions.
Chair.
>> Okay. Thanks very much. Next, I'm going
to go to Brad Clark. Council Brad Clark
and the ghost to see which one of you
pressed the button this time. Councelor
Clark,
>> it is I.
>> Okay. Very good.
>> Um,
chair, in our package with relationship
to this, there's a letter from the West
End Homebuilders Association.
And in that letter, they praise the work
that has occurred to date and happy to
see the improvements.
But there's one paragraph. While the
pilot program shows improvement is
possible, the efficiency gains seen are
not yet reflected in the broader system,
current system continues to be
characterized by excessive documentation
requirements, fragmented review
processes, and prolonged timelines that
add cost uncertainty and risk to a
housing delivery.
I can tell you in my experience, this
has been the continuing
complaint that we receive not just from
larger developers, but from all
developers that when they're filing an
application, they're told they need
these reports. They submit those reports
and it's deemed complete and then
there's a request for another report and
there's a request for another report and
it just seems to drag on endlessly
through that process. Those are the
things that I hear from the community.
So, how is what we're doing here going
to fix that? because it seems to be an
ongoing problem to the point now where
the premier is intervening and changing
planning rules and changing processes
ostensibly because some municipalities
allegedly can't get their act together.
>> Thank to the chair. Thank you for that
question. I think Sean Kenny wanted an
opportunity to answer that as well.
>> Uh through your chair Sean Kenny again,
manager of site planning. uh the whole
entire planning department and the
management team, we recognize um that we
need to make changes
um and that the status quo um that we
have been used to over the last number
of years cannot continue and that is
reflected in the numerous changes that
the province is making. So what can we
learn from the lessons learned from the
all for one? the alpha one will feed
back and we'll report back to you on
what we found. Um it will be a full
report back on the time timelines that
we spent the timelines that the
applicant spent um where we see that
improvements could be made um the uh
general manager's office also just to
add to this. So this will the all for
one will feed into there's a process
review going to be happening um in the
planning department site planning is one
of them um based on my experience in
other places that have done this the all
for one will actually help feed into um
that process review because we've
already started looking at how do we
improve our timelines um as far as the
um number of studies um the continual um
churn um I think is what uh a lot of the
development industry said. We we've
already started working on that
internally. So we are looking at again
it's about continuous improvement
through the site plan process. For
instance, we are now asking the site
plan team after the second submission if
there's still further information
required. um we're having a meeting with
whoever has asked for changes or hasn't
been able to clear conditions so that
hopefully in that third submission we
can get things cleared off. Um, we're
also have implemented uh items like
redlinining plans and studies. If it's
just a minor change, um, there's always
been a what they call a redline revision
that is allowed to plans and studies.
Um, it is something that over the last
number of years, and I don't know why,
and I'm a planner and I was probably
just as guilty, we stopped redlinining
and we just went, we'd like you to
submit a perfect plan for us. So, you
know, these are some of the um, items
that we're already doing. Other
improvements that we've also made to
this is for conditional site plan
approval. We now issue a site plan
approval that is colorcoordinated. So we
give items with red lines that need to
be changed such as compliance with
zoning bylaw. And then we give other
changes that are just suggestions so
that applicants know um that this is
something that we're asking you to make.
You don't have to make it's it's a
consideration. So the timelines that
some of this stuff will not reflect on
our overall timelines um because these
are items that have just been done in
the last 3 to 6 months. Um and again
this stuff is coming out of stuff that
we improvements that we have learned
through Bloomberg Harvard through the
all for one and just our commitment to
overall continuous improvement.
>> Uh thank you chair. I have two more
questions but my one question took me
over the five minute mark. So can you
put me on for a second time? Yeah, we'll
put you on a second time. Definitely. On
to councelor Nan.
>> Thank you deputy. Thank you for the
presentation and the overview. Um at
yesterday at planning committee there
was a lot of discussion about the
importance of public participation but
also public awareness and education in
order to participate in the process. And
this is really leaning on when the
public is the applicant, which I think
is really really important um and helps
address I think something that every
ward counselor has had to deal with uh
in terms of complaints from residents
submitting their planning applications.
Um on the big bet specifically, uh
excited to see the information website
using Engage Hamilton, so using an asset
we already has a as a corporation to
increase public access to the
description and status updates of files.
Um, I did want to lift up a com comment
made by a W3 resident in the
correspondence on this report. Um,
emphasizing that the public's access to
timely information about changes
proposed to their city and neighborhood
is critically important to the planning
process and to a strong local democracy.
Um, another point that Pierre mentions
in the correspondence is about the
public notice that goes up on a site and
whether or not there's any plan to
upgrade the standard of public notices
on sites to include links to this public
information digitally.
>> Yes, through the chair that's an
important part of this. So this will
allow a link to be provided on the sign
and on the public notes that are mailed
out to the information directly whereas
right now they have to send an email to
a planner or or get on the phone and ask
them for that information.
>> Excellent. And then I think uh the
manager had mentioned that there are
future iterations to come in terms of
ongoing improvements on the portion
that's around the quick wins to help
residents know what to expect in the
entire application process. So uh
looking forward to more of those details
to come. But some of the stuff that
we've heard in the ward office
definitely is like at which point and
how often are different divisions
commenting on a file. uh just like
really pulling off the veil I think on
the entire process and making it
publicly available. Is that what I heard
you say is like those pieces is the
iterative work that's to come later.
Thanks
>> again through the chair Sean Kenny man
of site planning. Uh yes that's correct.
So really this was just a start what
we've learned. um we worked with uh some
of the counselor's assistants on this to
fine-tune what the questions that they
get asked so that we could build on it.
So the intention is as we move forward
there will be a line of just similar
pamphlets to this like this for every
planning process and then we can have
provide further information whether it's
in a pamphlet or just through the
website um depending on the best um way
to get that information across um so
that people um can understand where what
the process is and to make it
transparent.
>> Thank you so much. And then finally to
the two of you through the the chair. Um
can you just emphasize when this is
going to be implemented? Thank you.
>> Through the chair to the council. Are
you saying specifically the website
>> to both the big bet and the quick win
aside from the pamphlet that we see here
today?
>> So the the quick win in terms of the the
program I I think the the quick win was
the pamphlet, but again there was some
um the next steps were to try to develop
more of those uh pamphlets. I don't know
that we have a timeline at the moment.
Um, but we can yeah follow up or or I
can check in with the staff working on
that side of it.
>> And then the
>> and then the the website as I mentioned
we did get some exciting news. There was
some additional software we needed uh
that ties into Granus that allow would
allow us to build this website
specifically for planning applications
so that it can be separate from all our
other engage items. um that was recently
went through uh just last week. So our
next step is um the team that worked on
the the big bet is to continue to build
the a prototype of the website that's
actually functions. So kind of play
around with the tools. We need to do
some consultation with it and um and uh
the accessibility office, but I'm hoping
we can get something that we can show
the public by by the end of the year.
>> Okay. Thank you.
>> Thanks, Councelor Ned. Next, we'll go to
councelor Cooper.
>> Thank you, Chair. Um, I think this is
terrific. I think we really need to be
embracing technology process um,
refinements. Um, so I I'm I'm received
your work very well. I think it was
great the presentation today. My
question to you is when you start
looking at the various kind of
applications we get, there's profit,
nonprofit, all the various scenarios.
Are you confident as you go through the
pilot that you're modeling these various
different scenarios to make sure that we
have a sense of the impact and where
there might be some challenges if we
rolled this out right across the entire
enterprise
>> through the the chair of the council.
That's a good question. I think the
pilot up until this point has been only
for nonprofit affordable housing
developments. We recognize that that was
a priority for this council to get as
much housing built as possible. uh we
are expanding it to priority economic
development files because that's another
application type that has very quick
turnarounds. They have funding deadlines
and they want to get their business up
and running as does the city. Of course,
it brings economic activity and and
jobs. So, that is another thing we can
report back on on how the um the pilot
has assisted with those types of
applications. Um but I think the lessons
learned are applicable to any
application. Uh some of the other
changes we've made that Sean didn't
mention was uh we've brought back
in-person meetings for every file. We
found through the all for one process
that the roundt discussions a lot got
done things could get kind of resolved
quickly um at the beginning rather than
kind of popping up at the end which is
something that we often hear as a
concern. Um so yeah I think the the
lessons learned should be applicable. We
are are testing out on more application
types to to learn more and and find more
room for improvement.
>> Thank you. I would just encourage you to
make sure you cover off as much of the
universe as possible. So once we do go
live, we aren't into the the surprises.
Um I I know similar to my colleagues,
I've heard uh comments about how long
things take. Um my ward has a lot of
development going on in it. I've heard
stories of up to five years just going
through the city hall processes and
comments like if I can sell my land I
get it at Hamilton tomorrow. So this is
this is this is needed and and and I
think it's excellent. Now there's two
kinds of costs this drive. Of course
there's the application costs and the
fees going back and forth every time
there's a resubmission. There's also
carrying costs on the land. So we go 5
years that just makes homes more
expensive because you know developers
are paying the banks and trying to keep
that uh land in play. Uh my question to
you is when you bring this back again,
could you translate this into a unit of
measure called dollars? Because I know
we're talking about time, which is
excellent. Okay. But in time is money,
but it'd be nice to see like how much
are people saving here as they go
through the process because I think uh
going back to what councelor Clark was
mentioning about Weston Homebuilders,
you know, that's kind of the question
there's what this really saving us,
what's this doing? We have all this back
and forth. What does it mean to us? It
would be very helpful if it's possible
to give us a sense of what that would
translate into dollar savings for these
folks. Would that be possible going
forward?
>> Uh through the chair. I think Ken Quite
would like an opportunity for that one.
>> Ken quite director heritage and German
design. Thank you for the question and
through the chair. Thank you for the
question. Counselor. Um in planning we
typically don't get too involved in an
an applicant's financial situation or
information. That being said, we'd be
happy to, as we noted, we do surveys as
we run through this and and talk to
applicants. So if we can find a way to
survey them to provide that information
and a little more context around
carrying costs. Uh I can say the one
thing that we have heard a lot and that
we have tried to accommodate is we can
require some very large securities for
site plan and what we've tried to do is
come up with different tools to try and
delay the payment of those securities to
the very last minute before permit so
that it's minimizing their carrying
costs as much as possible.
>> And thank you for that. And and I guess
if we could just even just focus on the
the costs that we control being the
application costs and those fees, the
carrying costs, you know, we can leave
that to the development community, but
if there is anything like you said, shy,
things like that, just what that impact
might be over the costs that we control
and the fees that we charge. So as we
start to refine these processes, maybe
there's a less back and forth. uh maybe
you know sometimes I hear the the term
we're just doing cost recovery which
means that if staff time is being
employed then less staff time would
meaning our fees would come down and so
those are the kind of things that the
city of Hamilton controls and how this
translates into savings whether that be
application fees uh anything else in
terms of cost recovery that would be
helpful to know how that's translation
translating for folks as well
>> Mr. Chair just on that last point um
I've done and thank you that's Arvin
Pursad general manager planning economic
development. Thank you for that
question. Uh, councelor Cooper, I've
done a number of lean reviews in my
career uh, specifically related to
development applications. And the
interesting point here is we're doing a
lot of work here for improvements were,
um, as as we mentioned earlier, uh, to
councelor Nan's point, information
sharing, the website, the pamphlet, um,
access to the status of applications.
We're trying to limit the number of
submissions. Um we're looking at even
potential for as escalation in terms of
to senior managers and managers and so
forth. Um we're working uh one uh aspect
of the number of submissions is we're
working with the consulting industry. I
had a meeting at 8:30 this morning with
the with the developer and the first
thing he did to me is admit that his
consultant doesn't get it right most of
the time and apologized. So it's there's
two sides onto the coin on this one that
I really want to stress. Um so we're
trying to work with the consultant ind
consulting industry and let them know
what our you know requirements are and
so forth. We are changing requirements
um in terms of the standardization of
terms of reference. So one of the things
that happens in precon a developer comes
to the table and they have no idea what
studies are required but not only that
they have no idea what the scope of the
studies are. So we're standardizing all
the terms of references for the studies,
growth management planning studies to
give confidence to the developer that
investing in Hamilton, they know exactly
what they're getting into. Um we're um
creating a culture of consistency in the
planning department and growth
management uh section. Um technology AI
enablement, you're going to see more on
that uh this year. I think that's going
to be a gamecher. but also implementing
our planning permitting system. We're
going to continue to implement this
Bloomberg initiative, but we're also
going to do a lean review. So, there's
there's a lot happening here um in terms
of um the the information and and the
work of of my team to move all of this
forward. But I just want to say I've
done a number of these lean reviews in
the past and one of the things I found
out is that uh onethird of the delays
that are associated with the planning
process is with usually within the
municipality
which leads you to conclude that 2/3 is
somewhere else whether it's in the
developer or with consultants or so
forth. So, if we're going to make a real
dent here and we're we're going to
really make make change here in terms of
improvements, it's got to be a
partnership with the with the
development industry. And I think we've
we've developed a solid partnership with
the homebuilders and we're going to
continue that partnership and work
together to address these issues and
report back to you.
>> So, I'd like to say thank you. That's
exactly the model I love to see. It is a
partnership and everybody comes
together. Sometimes there's
communication issues. So this is uh this
is exactly the model we should be using.
So I look forward to these updates going
forward. It's going to be a very
exciting year. Thank you.
>> Thanks Councelor Cooper. Next is
Councelor Tison.
>> Oh
wow. Jumped the gun there. I thought
Councelor Pauls was on.
>> I was but
on the ghosts.
>> Okay. I'll just um just want to say
thanks for the presentation. Um, I think
one of my frustrations coming in as a
new counselor three years ago was a case
that came forward in terms of where what
where I represent the rural areas. One
of my farmers, one of our farmers from
uh Mount Hope was waiting 9 months for
an application to to have a barn edition
done. Um in response to that there was
recognition that you know that expertise
didn't exist with nuances that are
involved in building in a rural area as
opposed to the urban area. Um so we set
up a meeting with the then director in
planning promised us that I sat with um
two representatives from the farming
community. We um we set up a meeting
and we were told that two
employees would be given the opportunity
to develop expertise with rural building
applications and that they would be
available at the counter and so forth so
that that first experience with people
coming in um that would be the person
those one of those two people would be
directed to them. So for me the the
frustration was that director then left
the city and I haven't really heard any
follow-up with the rural section. So for
me two questions. First question is is
there succession planning involved in
this new plan that we don't lose that
expertise um in certain areas um once
say somebody leaves the organization.
And I guess the second question is, is
there still a plan for rural
applications that need to come forward
and and need to be expedited? Thank you.
>> I think we're going to go to director
Fayback for that.
>> Uh good morning, Anita Fay, acting
director of planning and chief planner
through the chair. So in terms of
succession planning, absolutely. Um you
know it uh when we look at training
staff, it starts when they join the
organization or join the team in terms
of onboarding. Um and then succession
planning occurs throughout um because
the reality is with planning
applications, they're never the same.
They're always different, right?
Different policies apply, different
processes. So it's important that um as
those unique files come forward that
staff are prepared to be able to deal
with them. In terms of uh the rural
area, the team is divided uh the
development planning team is divided
into east and west. And what that allows
is staff on both development teams to
develop expertise related to both urban
files and rural because both of those
teams would have uh rural areas uh
within them. Um and so that allows the
staff to develop that expertise to be
able to process applications. So it goes
beyond just more than one or two staff
having that expertise where the team in
terms of that onboarding and training
are able to have um that experience in
processing applications in the rural
area that we all know are a little bit
challenging uh and just different from
processing applications within the urban
area.
>> Okay, with that I thank you for that
answer.
>> Okay, thanks Councelor Tison. Back to
Councilman Clark for a second time.
Uh thank you chair. So just to follow up
to councelor Tatison's question because
it's 83% of my ward is rural. Um so how
many planners do we have with experience
in rural affairs right now
>> through the chair to the council? I
don't have the staffing uh numbers in
front of me but as I mentioned there are
two development planning teams and then
there is the site planning team. So
within those three teams, the staff
would have um the opportunity and the
experience of processing rural
applications.
>> Uh I would really appreciate if we could
get the number of planners that we have
and the numbers that are doing urban and
the number that are doing planning that
have planning experience in the rural
area because it's still a significant
issue in my ward. Um, can I get answers
to the qu it was mentioned AI that
somehow you were going to use AI in a
short statement. Can you provide me
where you're going to use the AI?
>> The chair to the council. I'm going to
ask Jan Hohal to answer that. She was
the the lead on that initiative.
Good morning through the chair. John
Hoha, manager of strategy and continuous
improvement in the planning and economic
development department. Um, so in terms
of where we will use AI, we did do a
small pilot as part of this uh early
first uh part of the program. um where
we reviewed uh we used the AI to review
existing zoning compliance applications
and uh compared use the AI tool to
compare um whether they were accurate
with our zoning and then compare it to a
staff kind of um review. So the AI the
application the AI2L actually reviewed
um what the the application and what the
staff had reviewed. So it would be
zoning compliance is the short answer.
Thank you. And so can I ask
globally for the city? This won't be for
you, sorry. Um,
have we established an actual art
artificial intelligence policy for the
city of Hamilton?
>> Through you, Mr. Chair, and I I see we
don't have our uh CIO or acting here,
but yes, we do have a policy. And does
that policy set out the scoping in terms
of how far AI can go? Because AI can do
some tremendous things. Um, but it's not
a human. And so it it doesn't have the
same subjective discretionary tones that
humans have in making decisions.
>> Three. Mr. chair. Um, we can bring a
report back actually in terms of the AA
policy and where we're at with it.
>> I I would appreciate that. Um, and
finally,
um,
what do we say to the developers who are
sitting here waiting for site plan
approval at this moment that are finding
that it's going on far longer?
um that I would deem it to be
acceptable. Um and waiting for the
Bloomberg pilot to expand is not solving
their problem in getting approvals to
start building houses
>> through the chair of the council. I'd
certainly agree that um the continuous
improvement we're doing is not kind of
held back or or waiting for the results
of the Bloomberg pilot. We're doing it
continuously.
Um I, as the GM had mentioned, there's
going to be a lean review. We're also
constantly um trying to update our
process to make it more seamless,
address issues that we hear from from
the development community.
>> Um thank you, um chair. Just quick
comment. I appreciate everything they're
doing in terms of trying to find
solutions to to the issues. Um, but
we're sitting in an economic downturn
now and we need to deal with some of
these things with applications that are
before us sooner rather than later.
Thank you.
>> Thanks, Councelor Clark. I'm going to
pass the chair to former deputy mayor,
Councelor Tatterson. I have a couple
questions.
Uh, thank you. Make sure your mic's on.
Okay. So, yeah, thank you. I really
enjoyed this report. a lot of good work
happening. A couple questions just kind
of tying some of the things together
here. Uh maybe first of all uh what was
referenced about the 31 months average
processing time in one of the
correspondents
um is that through your chair measuring
the same thing that this pilot is
measuring or is that a longer process
different process? I'm just curious if
that's we're measuring the same things
if you know
>> through the chair the council. So are
you referring to the Altist benchmarking
study that was referenced in the West
End Homebuilders?
>> Yeah. So it was the Yes. the West End
Homebuilders correspondence where it
said average processing time in Hamilton
is 31 months and we're measuring things
here which of course are a pilot and
they're much shorter but are they
measuring the same things through you?
>> So through the chair of the council my
understanding that benchmarking report
was it was for all planning application
types and this um all for one is
specifically for site plan. So it is not
an apples to apples comparison.
>> Yeah. Thank you. I understood that
through you chair irrespective of the
different application types but the
application process is it the same scope
of application process that's being
measured
>> uh through the chair of the council. No
that study included plans of subdivision
zoning by amendments official plan
amendments. Um this this pilot was is
site plan only.
>> Got it. Okay. I thought that was just
important to understand for everyone.
It's measure The pilot is measuring a
subset of the whole planning process and
not all types. Okay. Thank you. So then
I think coming back to maybe what
councelor Cooper was talking about uh we
have a pilot. It's going well. We're
doing things we want to do more work. So
the question would be do we have a high
level plan to hit milestones to
incorporate more and more and eventually
all of our our work plans. Um so we're
doing nonprofit now. we're doing
priority economic development projects
and then expanding that whatever those
things may be until we get to now this
is standard process understanding that's
that's a bigger thing but do we at least
have a line of sight at a high level
that it's a one year two-year 5year plan
because I think when we're talking about
development and predictability and
confidence in Hamilton uh that can help
generate confidence especially if we're
setting the milestones and then
delivering on them so through you chair
maybe that's a question for the bench
Yes, Arvin Prasad, general manager,
planning and economic development. I
mean, I I I don't know. Um, from my
perspective, my timeline is this year.
I want to see significant improvement in
our development approvals process and
I'm seeing it already to with all due
respect to staff. I'm I I have seen
incredible improvements in the
development processes led by our acting
chief planner and staff. We're seeing um
you know like I mentioned I gave a
couple examples earlier standardized
terms of references. That's a gamecher
for any developer to come in here and
know exactly what they're dealing with.
But there's many other things we're
doing counselor. So my goal is by the
end of this year to report back to you
and say you know what we're x% there and
hopefully it's a high number but but
that's my goal.
>> Okay. And then I appreciate that. I'm
looking forward to that and through you
chair. Then will that have measurements
on application timelines and showing
improvement so that we can see that
we're actually measuring it and it used
to be 31 months or whatever and now it's
reduced by x%.
Yes, that's absolutely what we want to
do, Mr. Chair, is uh have metrics
associated with our improvements.
>> Okay. All right. Thank you. That's
encouraging.
Okay. Um there are no other counselors
on the speakers list. So, we are going
to receive the presentation, right? A
show of hands, please. Move and second
move by councelor Wang, councelor Nan.
Show of hands.
And that carries. Thank you very much,
gentlemen.
Okay. Now we need to uh
>> Yeah. So now it's just receiving the
correspondence. So mover and second to
receive uh the two correspondents we
have on this item. Mover and second
please. Councelor Twang. Councelor Nan.
Show of hands to receive the
correspondence, please. And that
carries. Thank you very much.
Yeah. So now we uh we took a little
detour. We're going back to 7.5 which is
CM25007B
build back better project portfolio
update. Uh we have director Pat Patricia
Leechman here enterprise portfolio
management rebuild and transformation to
provide committee with an overview of
the report. Director.
>> Yes. Good morning. Uh Pat Leechman,
director of enterprise portfolio
management and transformation and my
sincere apologies for my lateness
earlier. Uh I'm here this morning to
give an uh an introduction to this
report uh the build back better project
portfolio update. Um it's an exciting
time uh as we as we work with the 21
projects. Uh so this is a the third
report. So we actually were in front of
council in July and November of 25. Uh
and here we are in in May with the third
report. Um it's just focuses our
continued commitment to provide council
with regular reporting on the progress
of the 21 build back better projects
until they are all fully completed. I
want to take a moment to acknowledge the
high level of collaboration between the
enterprise portfolio management and
transformation office, information
technology staff, um finance, planning
and economic development, uh public
works, all really the whole city as we
work collectively on these 21 projects.
the the status of the projects uh you
can see in the report five of them have
been completed and this status is as of
the end of December uh five completed 10
are in execution five projects are in
the planning phase as of the end of
December 16.4 million of the 30.4 4
million funding has been spent or
committed and 95% of the projects are
beyond the initiation phase. I can now
again that's as of the end of December I
can now safely I can now say that 100%
of the projects are beyond the
initiation phase. We have seen some
projects fall a little bit behind
schedule. Um so while while 12 of them
are on schedule, four of them are
tracking uh a little bit behind
primarily due to resource pressures and
interdependencies between projects. You
can imagine when an organization
undertakes such a large volume of
complex projects um there are some
interdependencies that need to be
carefully managed. Customer benefits
both internal and external are numerous
for these uh for these systems and it's
exciting to see the changes that are
coming and some of the things that we're
doing to create more efficient pathways
for resolution of issues for residents
uh as well as for staff to creating uh
more efficient and enhanced processes
and greater automation support. I do
want to quickly mention two issues that
we've been working on since our last
report to council in November of last
year. That being better forecasting and
the opportunity to bring um better
business benefits to to council. So,
just as a very quick update, we've put
in a lot of effort and a lot of work
since last fall uh building out budget
trackers which include forecasts,
actuals, committed and planned spends.
uh we are in our final stages of
training everyone on those and bringing
greater visibility to that information
to be able to bring that back to council
in our next report which we are planning
for in July
on quantifying business benefits.
There's been a lot of work done in that
area as well to establish and and put
actual where we can hard numbers to
these projects. We've developed a
business benefits calculator that's
intended to be used for CI and
enterprise projects and training it will
be completed on that tool in Q2 uh of
this year and then we'll be training the
project leads after that. So uh looking
forward to bringing back both better
information around forecasting and
quantified business benefits as we move
forward. Uh excited to bring you this
report this morning. Thank you.
>> Thank you Director Leechman. We do have
a speakers list. First up, Councelor
Clark.
Thank you, chair, and I appreciate the
update on the build back better. Um, can
we speak to the f finance portfolio and
where we stand with the build back
better in finance?
>> Just cl through the chair just to
clarify the question please. When you're
talking about the finance portfolio, are
we referring to the rebuild
of Netswuite or I just wanted some
clarifying
>> the finance department? We don't have
audited financial statements yet.
Last time I recall hearing a report, it
was about still populating the charts
and the numbers so that we could
actually get financial statements and
there was software in involved just
trying to understand where we are on
that because I was I think we were told
that that was also part of the build
back better.
>> Council, I'll have GM Zerk respond to
that question.
>> Thank you through the chair. appreciate
the opportunity to provide an update
with respect to our 2023
uh financial statements. The external
auditors uh have uh been on site and are
working towards a targeted completion
date and reporting to to committee and
council in June. Um the dates June 18th
comes comes to mind, but that may be
wrong. Uh and that's as it relates to
2023.
uh then we would work with our external
auditors with respect to 2024 and we are
targeting completion of our uh audit of
2024 financial statements Q3
of 2026
and then finally proceeding with our
2025 audited financial statements in
2027 and uh we haven't set a particular
target date that would be subject to the
work uh workload and capacity of KPMG
with respect to 202 uh5. Uh I do want to
recognize staff. Staff have done a
tremendous amount of work in
accelerating month ends and we're
currently closing December 2024
uh month end. They went from a 14day
typical effort for closing month end to
a 5-day typical effort to close month
end. So, I'd like to just take this
opportunity to thank all of our finance
staff as it relates to this body of work
to get us where we're at and to
ultimately get us to a more normal and
typical reporting period. Thank you.
>> Thanks, James Garrick. Councelor,
>> um thank you for that. Um chair, um back
to GM Ziggger with a supplemental. When
I'm looking at the dates that you just
provided, they seem to have slid a
little bit from what was proposed
earlier. What's the rationale why it's
now taking longer than the original
projections
>> through the chair? Uh, one contributing
factor is the complexity of an audit
coming out of a cyber event. Uh, our
external auditors, KPMG, as presented to
council Bailey back in November of 2025,
have an expanded scope and are doing
more sampling and uh more analysis. uh
understandably coming out of an audit
process. That's uh the principal
contributing factor to the slippage in
terms of dates. Uh we've also been
working with our external auditors with
respect to um their staffing and their
ability to move the work forward. uh and
we've collectively arrived at a June
date, target date for 2023 and the uh
reference to Q3 for 2024.
>> Uh thank you. A follow-up question if I
may. As staff have been going through
2023, which is the one that they're
they're dealing with right now, and then
2024 subsequent to ensure Q3 of 2026.
Um,
have they found any challenges in terms
of the city meeting their budget
obligations or exceeding their budget
obligations because during that time
frame we did not have the software. We
did not have the system to assist us. So
spending was continuing without that
um oversight
>> through through the chair. Uh the
external auditors have not flagged to
date any uh issues with respect to the
city's expenditures relative to budget
or are uh have not flagged any concerns
with respect to the city's um ability to
meet our financial obligations either
with respect to vendors on projects or
where we've exceeded
um our expenditure relative to budget.
Uh that may come out through the
external audit but to date that has not
been flagged by external auditors. Uh
but again they are still in the midst of
the audit and I haven't had a meeting
with the external auditor with respect
to their findings.
>> Thank you. Um one last question um to to
Pat Leechman.
Um
in this report it kind of indicated that
you know we spent this amount of money
so the spending of this money is
indicating roughly where we are in the
process. The spending of the money
doesn't really indicate where we are in
the process per se. Um so my question is
what tensions are in the system to
ensure that we are not spending more
money than we are required to do what we
need to do with regards to our build
back better program.
These are significant budget numbers.
How are we protecting the taxpayers from
not spending more than is required?
>> Uh through the chair and thank you for
the question counselor. There's a number
of mechanisms in place to safeguard
uh to safeguard the city from that
happening. Uh it starts with a proper
governance process. So we have uh a
structure in place that starts with our
portfolio leadership team which is our
city manager, our CFO and our CIO. and
we have regular meetings with them to
review the status of projects and the um
um risks and any any issues that have
come up as well as the financial spend.
Um underneath that is a a further
governance structure that includes the
project leads and regular monthly
reporting. Outside of that, counselor,
there's uh regular I mentioned the
budget tracker earlier and the new the
new tool that we've introduced in terms
of of um budget and forecast and
financial management uh which as we
finish the training on that tool will
become a robust tool to allow us to
understand the the spend and and the
current uh progress on that spend. Uh
when I when I look overall, there are
there's also our procurement policy and
all of our standard city processes which
protect us from ensuring we don't
overspend. Um finance ensures that and
procurement uh that our contracts are
are well managed to the point where um
and and POS are put in place and managed
so that we can't overspend on them. Um,
and there's a there's a good system in
place that alerts uh the project lead
when they're getting close to that spend
limit. So, I I think all in all, we have
a um a reasonable governance system
recognizing
uh recent issues with Bart and Tiffany
and other areas. We're putting things in
place to prevent to ensure that that
doesn't happen anywhere else. And uh I I
am confident that on the 21 projects
here, given the oversight that's on it,
we will not see that happen.
>> Uh thank you, chair. Thank you to
staff for putting it in perspective in
terms of what we have recently dealt
with and our concerns about not
repeating that that situation. So, thank
you.
>> Thanks, Councelor Clark. Next up,
Councelor Wang.
>> Thank you. I'm looking at uh appendix B.
So to director Leechman, I do see that
in that bar chart, approximately one
quarter of those projects are in phase
one, phase two, so initiation and
planning phases. But the ones that are
in those phases are really big projects.
ERP system, uh corporate uh CRM
platform. Oh no, that's not it. ERP
system is in its uh sort of first
initial phase. So, how are we um
prioritizing something as big as an ERP
system because that's corporatewide. So,
what does how do we um how do we get
that um going as quickly as possible?
>> Yeah, through the chair and thank you
for your for the question, counselor.
So, the ERP system uh is specifically
focused on three areas, finance,
procurement, and uh human resources.
At this time in the next report you'll
see that we are moving forward with the
HR piece of that as we continue to
stabilize finance and procurement
processes uh through the Netswuite
implementation and we are still working
to finalize the date with which they
will come in and join the long-term ERP
project. uh at this point um giving
priority to HR made sense. Uh there the
existing Peopleoft system is at end of
life and uh in as you can imagine in
order to ensure success on any of these
projects we need to sure ensure we have
the proper resources available and we
recognize the tremendous tremendous
effort that finance team as as general
manager Sigeric just referenced is
putting in to to create and and finish
off the year-end reporting. uh so those
resources become critical to help
implement an ERP. So we are carefully
moving forward and monitoring and
prioritizing and determining the right
time to start.
>> Okay.
>> The finance and procurement piece.
>> It's just cuz uh fresh off of council
clerk's questions around finance, I
think procurement is also in dire need.
Um and those are some of the two biggest
systems that we as a council rely upon
in order to uh make better decisions. So
I I don't know how best to um how best
to share with the public that these are
fundamental foundational pieces that we
still are at the initiation phase of
what we're working on. So I think that
that's where I just want to share my
concern here. Um, on page five of nine
on the report, you talk about effective
change management and I'm really glad to
see that as part of the report because
with all of these applications coming
online,
I'm also mindful that we're bringing
stuff that's online as an interim
deployment and then they're not the
final solution. So you're already kind
of sharing with staff here you can do
this as the interim but then actually
eight months from now you're going to
have a final so guess what you're going
to have to learn how to do that. So how
how are we really being much more
effective with this change management
piece considering that um staff are
likely learning to build the plane as
they fly it. So what's what does that
look like right now
>> through the chair? Uh great analogy and
it's one that we're using all the time.
uh as we talk about uh building the
plane as we fly it. uh so from a change
management perspective we're using the
cotter model with some of the pro tools
as well which brings us a very
structured and organized approach to
ensuring that key elements of change are
being addressed at the project level as
well as the enterprise level. We've also
developed a um a change management plan
that is citywide that is focusing on how
do we ensure that as we move forward as
an organization we're all on the same
page. Um, I'm proud of the the change
team, particularly on the their their
focus right now on PPLB and about to uh
to move that to ERP as we as we move
forward there with the the structured
approach that they've built at the
project level. Uh, following some some
work that's been done in other
municipalities. We've built on that and
created a a sound set of tools to help
take us forward. there are for the most
part um other than finance and
procurement staff will be going into
their final solutions. Uh so there's
there's less upset there but still a
change and we still need to manage our
way through that as we work closely on
transitioning finance and procurement
into the long-term ERP. We'll be we will
be um paying particular attention to
ensuring that that staff understands the
roadmap the changes and that we're
supporting them with the right uh role
roles and responsibilities training and
understanding of the future.
>> Okay. Thank you. As supplemental chair
through you um how are staff fairing
through all of these changes? Um I know
that we do a our people survey every
year um which is a bit of a point in
time but this is again building the
plane while flying it and so how are
staff what's the
what's the feeling or what is the um
motivation within staff as they are
navigating these changes with us?
morale. Yes, morale.
>> Uh through the chair, there is a degree
of change fatigue.
Uh as we move forward though, part of
change management is ensuring that staff
fully understand the need and the path
forward. Uh for the most part, people
can see the future. They can see the
betterment that's coming with these
systems and the changes in our
processes. and given that they are in
some pockets still dealing with manual
processes, they're excited for that.
>> Uh so there's an a level of excitement
mixed with just a lot of fatigue.
>> Uh so it's uh I I appreciate um our
recent extended leadership team meeting
where we were really talking as a
leadership team about how to ensure our
staff are supported and and coached
through difficult times. And so I really
appreciate our senior leadership team
for bringing that to us and helping to
bring the support that that brings and
our um our HR team, Laura Fontana,
executive director Fontana and her team.
Uh I'm getting amazing feedback from my
staff on the recent modules that they've
brought to help with um just managing
this sort of a situation. So I applaud
our senior team.
>> Thank you. Those are all my questions.
Chair,
>> thank you councelor Wang. Next,
councelor Spataphor who's with us on the
big screen. Go ahead, councelor.
>> Thank you, chair. Um, first question I
think is for director Leeman, but I'll
let you uh decide where it should go.
Um, with the build back better process,
are we still uh using consultants to
help us through this like deote or any
other consultants
>> through you chair?
>> Director.
>> Uh, through the chair. A traditional um
large system implementation
involves an external implementation
partner. So yes, counselor, we are using
external implementation partners where
required um for the ERP project that was
recently communicated to council that
the successful and we and we've talked
about it in chambers here many times
that the successful implementation
partner for the future uh ERP is Deote.
Um we are also using for example on our
on our ppl project the implementation
partner there is computronics the vendor
that actually owns the the product is
assisting with the implementation that
is standard practice in terms of large
system implementations.
>> Thank you director follow-up question on
that. So um
the finance system
uh went down we lost it. a decision was
made to create an interimm system. I
think that took a while to get up and
running and we're going to have that and
then we're going to put in a new system.
So Deote Deote would have helped us put
an interimm solution in and then at the
same time is the same person that's
going to help us put in the I guess
permanent solution. Is that correct?
Who would like to answer that question
>> through the chair? Uh I can uh apologize
I should have introduced myself
previously. Mike Garrett general manager
finance corporate services. uh through
the chair. Yes. However, there are
different teams and so uh while it's uh
deote uh different teams with different
roles uh different responsibilities with
respect to the interim solution. Uh
Deote is working with finance team. It's
not entirely Deote who's performing the
function. Deote is managing the interim
solution which is Netswuite and finance
staff to uh all of the journals and
journal uh preparation and POS and then
Deote supports the city with respect to
entering that information into the
interim solution and then as uh director
Leechman identified Deote is our
implementation partner with respect to
the uh permanent ERP solution.
Thanks for that chair. Um and thanks
Jim.
Um I just my only comment on that would
be it beneficial for Deote for taking
those systems longer to implement
because they're on both sides of them.
But um moving on to appendix C the
project forecast. Director Leechman just
uh your comfort level. Um on that slide
it shows 30.5 million in 2025 and then I
think
26 million I guess for 26 and 27 for a
total of 56 million or something around
there. I'm rounding out numbers. Um your
confidence level that um we're going to
be able to
meet the project completion on that
money or do you feel that there's a
chance that that money won't be spent
because we won't be able to complete all
the work? looks like a big task. So just
wanting your comfort level on on that
>> through the chair. Uh I have a high
comfort level on on the the vast
majority of the portfolio. Uh the one
area that we continue to review and we
haven't started the scoping and
discovery yet is on the long-term ERP
project. So I'm going to put a little uh
that that is the best number that we
know today. uh we need to do more work
and we're just about to start that work
uh scoping and discovering the HR system
uh and that will give us more
information moving forward.
>> And just a followup chair um and that
the costing on that the ERP is part of
this um
whatever this number is the 56.4
million
>> through you chair that is correct.
>> Okay, that's it for me chair. Thank you.
>> Okay. Thanks, Councelor Spaphora. Next,
Councelor Cooper.
>> Thank you, Chair. Um just to um uh
Director Leechman. Um when when we're
looking at the um closed out projects,
of course, that gets us the end of the
projects closed projects defined as um a
certain activity has a beginning and end
to it. Once it's ended, it goes into
operations. So, and it's in operations
where we really harvest our benefits.
And so those five projects that we've
closed out, have we harvested benefits
from those five projects so far?
>> Uh so as I uh sorry through the chair uh
so thank you for the question. As I
mentioned earlier the quantitative side
of that we are continuing to work
through uh qualitatively yes uh we
understand very clearly qualitatively
the benefits that that that brings to
the residents as well as internal staff.
um we've been working to report those uh
either through these updates or through
other uh communications updates that are
coming out on the portfolio.
>> Okay. So, there is activity to harvest
the benefits after we close up the
project. We're just not closing all
projects, operationalizing it, saying
we're done.
>> Uh through the chair, no, we are not. We
are we are working hard to look at what
those benefits are and the opportunity
that that brings to um our our
future budget process.
>> Thank you. Thank you. And through the
chair, that's that's the piece that
we'll have reported back in July,
the quantitative assessment of those
benefits.
>> I'm sorry, I missed the question.
>> Um, so uh the July reporting that you've
mentioned, would that include these a
quantification of these benefits coming
back to council?
>> Uh so at this time, we'll be going
through training in Q2. Uh so we will do
our best to bring back what we can but
considering that training will just be
done by the end of Q2 we will need some
time to to
create a more wholesome we'll bring back
what we can in Q2 in uh July.
>> Sorry what's what's the training for?
>> We've created a business benefits
calculator. Yes.
>> Uh that I mentioned earlier and we're
going to be using that on our CI
projects and our enterprisewide
projects. um it is a new tool and we're
just going to be completing training for
the transformation team in by the end of
Q2 and then we'll be training all the
project leads after that. So July may be
a little bit tight counselor now that I
think about that it's going to be
probably the report after that.
>> So so that's a reporting tool correct?
>> Yes. Well, it's sorry, counselor. It's a
it's a calculator to help staff
understand the potential um qual
quantitative benefits.
>> Like, so thank you for that through the
chair. So, do we know if there's, you
know, more or less people we need to use
in these processes? Do we know if
there's more or less paper being printed
and things like that? Like, like outside
of a tool, do we have a sense of the
impact of the processes? And are we
using the same number of people, which
maybe means we don't have benefits?
Maybe in some cases we've got benefits
and reapplied them to another area. Do
we have a sense of what that looks like?
>> For some projects, I have a very
detailed sense of what that looks like.
I'm going to use EM as the example, the
enterprise asset management system. Um,
for other projects, we are continuing to
to train people and help them learn and
understand how to look at that through
the right lens. Um, I I heard general
manager Prasad earlier talk about doing
lean reviews in his area. It it it is a
lens you have to look through. You have
to understand what you're looking for,
where there are opportunities, and what
is value versus nonvalue ad versus
nonvalue ad. But we have to do it. So,
we need to train staff in that. We need
to help them understand uh what that
looks like both qualitatively and
quantitatively.
>> Okay. Thank you for that. Um in terms of
our financial statements, and this is a
question to the general manager of
finance. Um do we have interim financial
statements for 23 24 and 25
>> through the chair? Uh we did produce a
2023 variance report just prior to the
cyber incident for 2024. We didn't as we
were responding to the cyber incident
for 2025 we prepared a variance report
uh in 2025 and at tomorrow's AFNA is a
further variance report year-end
forecast for 2025
and with respect to again 2023 the final
financial audited financial statements
we are targeting June of 2026.
So I'm so so what we're saying is that
for 20 for example 2024 2025 we don't
have a balance sheet or income statement
right now
>> through through the chair not a balance
sheet or income statement uh we have
variance reports which would forecast
actuals relative to budget for 2025
uh so two reports uh the second one
being on AFNA agenda tomorrow
>> so so we could have those variance
reports reported to council through the
chair. Uh yes, they are reported to
council. 2023 was reported to council
again prior to the cyber incident. 2024
we were responding to the cyber
incident. We weren't in uh we didn't
have an ability to generate a variance
uh report and uh again the second
variance report for 2025 is on
tomorrow's AFNA agenda.
>> Thank you chair.
>> Okay. Thanks councelor Cooper. go to
first time speaker councelor Pauls.
>> Thank thank you and through the chair
just uh to clarify um some of our
projects uh are not going through
because due to staffing I'm looking at
the staffing and it says approximately
47.75
FTEES over three years 2025 to 2027
and it says staff largely source from
existing roles and redevelop position.
I'm wondering are those then not new
hire or are we just moving people around
>> director?
>> Uh thank you for the question and
through the chair. Uh so that uh 2025
plan was to use existing resources and
reallocate them through to primarily
information technology who needs those
resources to implement the projects.
What about it says to 2027, do we need
47 uh new FTEEs? That's all I'm asking.
In the next couple of years,
>> so through the chair, the number for
2026 that was approved through the
budget process was reduced to eight.
>> Okay.
>> And things are being re-evaluated for
the 2027 budget process.
>> Okay. So, we don't know if we need 47
then, right? We do need 47, but it's
going to, you know, you're saying we
hired eight for 2027. We don't know how
many we need. Is that what I'm
understanding?
>> Yes. Thank you for the question. I
hesitate to answer as this is CIO uh
Tranni's
realm and I don't want to speak uh on
his behalf without his voice. Uh so I
>> Oh, I understand that and no problem. I
just wanted to make sure uh because I
don't remember approving anything 2027.
So I'm just saying approximately 47
FTEEs over 3 years. What have we hired
since? Okay, let's take 2027 out. Uh how
many do we have? Have we hired new ones
or are these people rem moving around?
>> So for through the chair for 2025 we are
reallocating internal staff.
>> Yeah.
>> For 2026 I believe there were eight FTE
approved by council through the budget
process.
>> Okay. Okay. Thank you.
>> Okay. Uh, councelor Clark for a second
time.
>> Thank you, Chair. And my questions will
be short. Um, not sure about the answer,
but the questions will be short. Um, I
thought I heard
um, one of our staff members indicate
that we implemented Netswuite
for finance.
um coming right out of the cyber attack.
So that's what we were using to rebuild
our financial records. Did I hear that
correctly?
Through through the chair. Uh that's
correct. I believe both uh director
Leechman and I made reference uh that
through Deote we are leveraging
Netswuite. uh Deote has the license to
Netswuite and it's a managed service
agreement with net with Deote and uh the
city prepares financial information
submits it to Deote and then Deote uh
utilizes Netswuite to assist the city
with financial tracking and reporting
>> and Netswuite would be best described as
an account reconciliation program
>> through the chair. It's a business
solution. Uh it's a business solution
that we're utilizing on an interim
basis. It's not the solution that we're
looking for as a permanent uh ERP
solution. And then I heard subsequent to
the response earlier
um that
there's an ARP solution that you're
working with
um subsequent to the repopulation
through the cyber attack. So, we're
migrating going to another system,
another ARP system. Did I hear that
correct?
Through the chair. That That's correct.
They're both Oracle uh solutions and it
would be uh migrating to a Oracle
solution as the city's permanent ERP
solution
>> and the both of these solutions are
proprietary to Deote and Touch
>> through through the chair. Uh I don't
know that the final ERP solution is a
Deote solution. Uh Deote is our
implementation partner. Uh so I don't
want to misstate uh Deoid's stake with
respect to the permanent ERP solution. I
don't know if uh director Leechman would
have that information.
>> Yes. Uh thank you Mike. Uh through the
chair. uh the long-term final permanent
ERP solution is an Oracle fusion
product. Deote uh is only the
implementation partner.
>> So
Netswuite is software. We've used that.
The next one is an Oracle based product.
Do we have the name of that product
>> through the chair? Fusion.
>> Fusion. Okay. Thank you.
>> Okay. Thanks, Councelor Clark. Not
seeing anyone else on the speakers list.
Okay. Uh we have a mover in second,
right? Yes, I think so. To put on the
floor.
>> Did we have to move it?
>> Yeah. Okay. Councelor Wang, councelor
Nan.
>> Yes. Okay, my fault. Okay. Uh so, uh
show of hands to receive the report.
All those in favor? And that looks like
it carries. Thank you very much,
everybody. Okay. We've already done 7.6.
So, we're on to eight items for
consideration. First is 8.1 DSCC 26-002
downtown subcom minutes from April 9th,
2026. Mover and secondary to put the
item on the floor, please. Councelor
Cretch. Councelor Wang. Is there any
discussion?
Not seeing any. So, it will require an
electronic vote, please.
Just waiting for a technology to catch
up to the humans.
And that vote is up now.
Councelor Crutch, waiting for your vote.
>> We need
>> Okay, that carries 13 to zero. There we
go. Thank you. Little hiccup along the
way, but we got there in the end. Okay.
Uh 8.2 2 B I A26-004
business improvement area subcommittee
minutes April 21st 2026 I have a mover
and second to put that one on the floor
please councelor Paul's councelor Wang
is there any discussion on this item
not seeing anybody so that will also be
an electronic vote
the vote is
that also carries unanimously. Thank you
everybody. That brings us to 8.3 report
FCS26024A
tax policies and area rating request to
amend bylaw 264.
GM Ziggger is going to provide committee
with an overview of the report through
the chair. This is a housekeeping item
before committee. The bylaw that was
approved in adverly made reference to a
July 2nd second installment date when in
fact it should have read June 30th.
Thank you.
Okay, thank you very much. We'll need a
mover and seconder to put the item on
the floor. Council Moren Wilson, Council
Wang. Any discussion on this
housekeeping item?
Seeing none, we'll go to leave the
electronic vote.
Vote is up.
And that carried unanimously. Got to be
quick to see that, but it was there.
Okay, that takes us to motions. Uh, we
have none on the agenda.
Notices of motion. Do we have any
notices of motion?
Seeing none, we'll keep moving along to
uh item 11, private and confidential. We
can first dispose of the 11.1 the GISA
minutes from March 25th, 2026.
Could I have mover and seconder to adopt
the confidential minutes and that they
remain confidential? Councelor Nan,
Councelor Bey,
all in favor? Show of hands.
And that carries. Thank you very much.
Okay. We will now need a motion to go
into close sessions for items 11.2,
11.3, and 11.4. I'll need a mover and
seconder for the following. Pursuant to
section 9.3 subsections A, CG, and K of
the city's procedural bylaw 21-021 as
amended and section 2392 subsection A CG
and K of the Ontario Municipal Act 2001
as amended as a subject matter pertains
to A the security of the property of the
municipality or local board. C. A
proposed or pending acquisition or
disposition of land for city or local
board purposes. G. A matter in respect
of which council or a committee may hold
a closed meeting under an act other than
the Municipal Act 2001. And K, a
position, plan, procedure, criteria, or
instruction to be applied to any
negotiations carried on or to be carried
on by or on behalf of the municipality
or local board. So, a mover and
seconder, please. Councelor Wang,
Councelor Tatterson. That will be an
electronic vote.
You should see that vote now.
That carries 13 to zero. Members of the
public are advised that during the close
session portion of the meeting, the live
stream will broadcast a close session in
progress screen. The broadcast will
resume when the close session portion of
the meeting is complete. As we're moving
into close session, I would ask all
members of the public, delegates, and
external participants to please now exit
the WebEx meeting. as well. Any staff
that are not directly related to the inc
camera items are also now asked to
please exit the Webbacks meeting. I'll
also remind members of council that as
per section 8.7 of the procedural bylaw,
the use of personal electronic devices
during closed meetings is strictly
prohibited. However, the use of city
electronic devices during closed
meetings are limited to text
communication only with the city's
devices not being used as a telephone
recording device or camera. Staff from
the office of the city clerk are exempt
from subsection 8.7c when using
electronic devices for recordkeeping
purposes. We'll now move in to close.
Okay, welcome back everybody. We've just
come out of close session and just want
to note for full transparency that we
were required to take a lunch break at
1:00. Uh we broke for 35 minutes, came
back into close session at 1:35
and now we have a few items to deal
with. So 11.2 2 PED242000A
acquisition of land in W 10. Could I
have a mover and seconder on the
following that the close session
recommendation respecting confidential
report as mentioned uh be approved and
that the complete and confidential
report as mentioned respecting the land
acquisition of land remain confidential
until the completion of the real estate
transaction and that confidential
appendix B to confidential report
PED242000A
remain confidential. Councelor Bey,
Councelor Tatterson. This will be an
electronic vote.
Thumbs up from Councelor Jackson, and
Councelor Cooper,
and the electronic vote is just about to
pop up. There it is.
That carries 9 to zero. Thank you
everybody. 11.3 is report CM260008
cyber resilience update Q12026. Could I
have a mover and seconder on the
following that confidential memo CM2608
respecting cyber resilience update Q1
2026 be received and remain
confidential.
Councelor Wang, Council Moren Wilson.
That will be an electronic vote.
Thumbs up from Councelor Jackson and
Councel Cooper.
The vote is up.
That carries 9 to zero. 11.4 is
HSC26038A,
sport training facility development
update. Could I have a mover and
seconder for the following? A that the
directions provided to staff in close
session respecting confidential report
HSC26038A
sport training facility development
update be approved and remain
confidential. B, that the entire
entirety of the confidential report as
mentioned um including appendencies
remain confidential and C that the
confidential report uh be considered
complete and removed from the
outstanding business list. That's moved
by council Wang. I'll second that one.
That's okay. And that'll be an
electronic vote.
Thumbs up from council Paul's Jackson
Cooper. The vote is up.
And that also carries 9 to zero. So with
no further business, this meeting is
adjourned at 1:52 p.m. Thank you
everybody.