Hamilton is transitioning its water billing system from Electra to a new system called Hamilton Utilities billing (Hub), requiring residents on pre-authorized payments to re-enroll by March 20th or risk late fees and mispayments.

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WATER BILLING SYSTEM TRANSITION: The city announced that Hamilton's water billing is moving from the Electra system to a new platform called Hamilton Utilities billing (Hub). Residents currently using pre-authorized payments through Electra must take action before the March 20th deadline. Existing payment arrangements will not transfer automatically to the new system. Residents who fail to re-enroll could face late fees and mispayments. Those who did not receive a mailed letter can download the required form at hamilton.ca/hub and must mail the completed form to a Toronto P.O. box address. The city stated that "your Hamilton payments are safe and secure" despite the Toronto mailing address.

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